Sales Support Specialist

Riverhawk Company; New York (NY); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

96 hours of PTO

Paid Sick Leave

Ten paid holidays

Medical insurance

401(k) Plan with 3% Company Contribution

Tuition assistance

Job summary

Riverhawk Company in New York is seeking a Sales Support Specialist I to enhance sales and customer service operations. The role involves assisting with quotations, order processing, and maintaining records, while ensuring a high level of customer satisfaction.

The ideal candidate will have strong communication and organizational skills, with a focus on detail. Benefits include competitive pay, extensive PTO, and health insurance options.

Qualifications

• Desire to work collaboratively with all employees.
• Strong attention to detail is a must.
• Comfortable engaging with customers on the phone.

Responsibilities

• Assist with order entry and customer correspondence.
• Prepare quotations for products and services.
• Record customer interaction information in CRM.

Skills

Attention to detail

Verbal communication skills

Written communication skills

Microsoft Office skills

ERP skills

CRM familiarity

Education

High school diploma

Associate's Degree in Business

Tools

Syteline

CRM systems

Job description

Riverhawk Company, a leading provider of innovative engineered solutions for rotating equipment and industrial applications, is seeking a Sales Support Specialist I to support Riverhawk's sales and customer service efforts by assisting with quotations, order processing, customer communications, and administrative functions. This position serves as a key liaison between customers and internal departments to ensure orders are processed accurately and customer requirements are met. The Sales Support Specialist I helps maintain positive customer relationships while supporting Riverhawk's commitment to quality, compliance, and customer satisfaction. This is a full time, first shift position (M-F 8:00am-4:30pm.)

What You'll Do

• Assist with order entry and customer correspondence following the receipt of customer orders.
• Assist in preparing quotations for price-listed products and services.
• Record information from customer follow-up calls, emails, and interactions within Riverhawk's Customer Relationship Management (CRM) system and other electronic databases.
• Assist in the preparation and submission of commercial proposals to customers and support customer communications throughout the sales process.
• Review incoming purchase orders to ensure compliance with Riverhawk proposals, pricing, and contractual requirements.
• Read, interpret, and understand purchase orders, contracts, and customer terms and conditions.
• Ensure all customers undergo Denied Party Screening in accordance with Riverhawk's Export Control Procedures.
• Coordinate shipping logistics and work closely with the Shipping and Receiving Manager to support on-time delivery requirements.
• Enter and maintain customer and prospect information obtained through trade shows, customer visits, and other business development activities within the CRM system.
• Maintain organized electronic and physical sales records and documentation.
• Communicate effectively with customers and internal departments to facilitate order processing and issue resolution.
• Assist with other administrative, customer service, and sales support duties as assigned.
• Maintain confidentiality of customer, pricing, and proprietary business information.
• Comply with all Riverhawk policies, procedures, and quality management system requirements.
• Abide by safety guidelines established by OSHA, DEC, and Riverhawk Company.

What We Need

• A high school diploma or equivalent; Associate's Degree in Business or a related field preferred.
• A desire to work with all employees of the organization.
• Strong attention to detail.
• Excellent verbal and written communication skills with the ability to convey information clearly.
• Employee will have strong computer skills.
• Microsoft Office (Word, PowerPoint, Excel, and Outlook) skills required.
• ERP skills required, Syteline experience preferred.
• Familiarity using a CRM preferred.
• Must be comfortable speaking with customers on the phone.Highly organized with strong time management skills.
• A friendly personality and an ability to work with all departments.
• Have the ability to multitask and prioritize workload effectively.
• A basic understanding of ISO 9001/Riverhawk Quality Policy.

What you get:

• Pay range - $19-22.00/hr (please note that this range will vary based upon factors including, but not limited to, prior experience, knowledge, skill and education as they relate to the position's qualifications).
• 96 hours of PTO and an additional 56 hours of Paid Sick Leave annually for new hires, with additional PTO added after five years of service.
• Ten paid holidays.
• Discretionary bonuses based on company performance.
• Outstanding medical insurance with a company funded health reimbursement account (HRA) to cover medical bills.
• Choice of two dental insurance options.
• Vision insurance.
• Immediate 100% vesting in Company 401(k) Plan with 3% Company Contribution.
• Company paid short term disability insurance and $25,000 life insurance policy with the option to purchase long term disability insurance and additional life insurance if interested.
• Tuition assistance and professional development opportunities.

Riverhawk Company is an equal opportunity employer and welcomes applicants from all backgrounds. We value diversity and inclusion in our workforce.

Applicants who we wish to join our team will receive a conditional offer, pending the successful completion of a four panel drug test and a background screen.