Sales Support Specialist

Janome America, Inc.; Mahwah (NJ); On-site; USD 50,000 - 55,000; Full time

Job summary

Janome America, Inc. in Mahwah, NJ is looking for a full-time Sales Assistant to provide crucial support to the Sales Department. The role includes handling incoming communications and processing orders to ensure exceptional customer service.

The ideal candidate will possess strong organizational skills and a positive phone presence, with 1–2 years of relevant customer service experience. This position offers an opportunity to engage with dealers and District Sales Managers in a dynamic environment.

Qualifications

• 1–2 years’ experience in a customer service or administrative support role.
• Good phone voice and pleasant manner necessary.

Responsibilities

• Enter and process all dealer orders by telephone, email, or fax.
• Respond to dealer inquiries regarding order status and product availability.
• Draft professional correspondence and maintain internal spreadsheets.

Skills

Customer service

Organizational skills

Attention to detail

Education

High School Diploma

Job description

Janome America, Inc. in Mahwah, NJ is looking for a full-time Sales Assistant to provide crucial support to the Sales Department. The role includes handling incoming communications and processing orders to ensure exceptional customer service.

The ideal candidate will possess strong organizational skills and a positive phone presence, with 1–2 years of relevant customer service experience. This position offers an opportunity to engage with dealers and District Sales Managers in a dynamic environment.