Sales Support Specialist

ABB Inc.; Kentucky; On-site; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401k / retirement plan

Paid holidays

Vacation

Job summary

ABB is hiring for a Strategic KAM - eOEM role in the United States. You will support the sales organization, tailoring ABB products to customer specifications, and identify opportunities while serving as a key technical resource.

The role requires deep electrical industry experience and collaboration with Sales, Operations, and Supply Chain teams. You will manage customer data in Salesforce, maintain proactive communications with the sales team, and travel 5–10% as needed.

Qualifications

• 5+ years in electrical industry strongly preferred.
• Bachelor's degree in Electrical or Mechanical engineering or related field.
• Customer-focused mindset with ability to respond quickly to customer needs.
• Strong oral, written communication skills and presentation skills.
• Professional fluency in English; Spanish a plus.
• Excellent interpersonal skills.
• Strong technical application, take-off, and proposal development skills.
• Ability to travel 5-10% and maintain valid driver's license.
• Eligible to work in the US.

Responsibilities

• Provide technical advice and solutions on customer inquiries regarding ABB products and applications.
• Coordinate with Sales, Operations, and other teams to resolve customer issues.
• Maintain and organize customer data and log interactions in Salesforce CRM.
• Support proactive communication with the sales team to ensure customer satisfaction.

Skills

Electrical industry experience

Customer-focused mindset

English communication

Presentation skills

Willingness to travel

Driver's license

Education

Bachelor's degree in Electrical or Mechanical engineering or related field

Tools

Salesforce CRM

Analytical software

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Strategic KAM - eOEM

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In this role, you will have the opportunity to support the Sales organization and customers throughout the sales process by adapting ABB's products with customer applications to meet their requirements/specifications. Each day, you will select optimized products and technology for adaptation, prepare relevant documentation, and serve as a key technical resource for the assigned area. You will also showcase your expertise by identifying and cultivating new business opportunities by proactively prospecting, networking.

This role is contributing to the Electrification Division in the United States

You will be mainly accountable for:

• Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Maintain and organize customer data, update contact details, and log interactions inside the Salesforce CRM.
• Maintains proactive communication with the sales team and other internal functions and provides them with all relevant information to ensure customer satisfaction.

Job Qualifications:

• 5+ years of experience in electrical industry strongly preferred
• Bachelors degree in Electrical or Mechanical engineering or related field
• Customer-focused mindset with proven ability to respond quickly to customer needs.
• Strong oral, written communication skills and presentation skills.
• Professional fluency in English required. Conversational or proficiency in Spanish a strong plus.
• Excellent interpersonal skills.
• Strong technical application, take-off, and proposal development skills desired.
• Ability to utilize analytical software and sales tools preferred.
• Ability and willingness to possess and maintain a valid driver's license.
• Ability to travel 5-10% as needed.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB is a global technology leader driving sustainable and efficient solutions in electrification and automation. With a strong commitment to innovation, ABB is accelerating industrial transformation worldwide. The United States is a key market for ABB, where it has significantly expanded its operations through strategic acquisitions and investments. Employing thousands across the nation, ABB's U.S. footprint is marked by a history of technological breakthroughs and industry firsts.

ABB's Electrical Protection, Distribution & Control products include medium and low voltage switchgear, grid hardware, protection and control relays, switchboards, power and lighting panelboards, busway, medium and low voltage circuit breakers, motor and lighting controls, load centers, metering, energy monitoring & control, DIN rail products, dry type transformers and more.

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and affirmatively action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.