Sales Support Specialist

irely; Irving (TX); Hybrid; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

iRely is seeking a Sales Support Specialist to support our sales organization through compelling software demonstrations, product expertise, and pre-sales solution consulting. This hybrid role is based in the Dallas area with on-site work at our Dallas, TX office three days per week.

You will partner with Sales, Product Management, and Marketing to showcase iRely's ERP and SaaS capabilities. The role focuses on translating customer needs into relevant use cases, developing demo content, and

Qualifikationen

• Experience delivering software demonstrations and pre-sales support.
• Ability to translate business needs into software use cases.
• Strong communication and presentation skills.

Aufgaben

• Lead product demonstrations of iRely's ERP and SaaS solutions for prospects and customers.
• Develop and tailor demo materials and environments to client needs.
• Collaborate with Sales, Product Management, and Marketing to align messaging and strategy.

Jobbeschreibung

About iRely

In 2008, iRely began selling its Commodity Management system to producers and processors. Since then, we have continued to expand and implement new software designed to deliver business management solutions for the petroleum distribution, retail, agriculture, and commodity industries.

Today, iRely remains privately owned and self-funded, with a long-term ownership plan that ensures private ownership for decades to come. Our commitment to customer success has made us a global leader in digital transformation.

Headquartered in Dallas, Texas with offices in Bangalore (India), and Makati City (Philippines), iRely has nearly 40 years of experience providing end-to-end ERP and CTRM to over 500 customers in more than 25 countries.

Here at iRely, we understand that your Business isn't simple, but our Innovative Software Solutions are.

Sales Support Specialist

Hybrid positions: Candidate should be local to the Dallas area, and work on-site at our Dallas Texas office 3 days per week.

About iRely

iRely is a global enterprise software company providing innovative ERP and CTRM (Commodity Trading and Risk Management), and SaaS solutions to businesses across agriculture, commodities, petroleum, retail, and related industries.

Our software helps organizations streamline operations, manage financial processes, improve visibility, and make informed business decisions. We are committed to delivering industry-focused technology solutions backed by deep product knowledge and exceptional customer support.

Position Overview

iRely is seeking a customer-focused and technically proficient Sales Support and Solutions Specialist to support our sales organization through compelling software demonstrations, product expertise, and pre-sales solution consulting.

This role serves as a key product knowledge resource for prospective and existing clients, helping them understand iRely's ERP software, SaaS offerings, and related business solutions. The Sales Solutions Engineer will lead engaging product demonstrations, explain software functionality and business value, and collaborate closely with Sales, Product Management, and Marketing to support customer engagement and business development initiatives.

Key Responsibilities

Software Demonstrations & Pre-Sales Support

• Lead product demonstrations of iRely's ERP software, SaaS solutions, and related enterprise applications for prospective and existing customers.
• Partner with Sales and Account Executives to prepare and deliver tailored demonstrations aligned with customer requirements, industry needs, and business objectives.
• Explain product features, workflows, integrations, and capabilities in a clear, engaging, and business-focused manner.
• Translate customer challenges into relevant software use cases, demonstrating how iRely solutions can improve operational efficiency, visibility, and business performance.
• Serve as a product knowledge resource for customers and internal sales teams throughout the pre-sales process.
• Respond to product-related questions and help customers understand the functionality and benefits of iRely's software solutions.
• Support sales meetings, discovery sessions, and other customer-facing activities as needed.

Demo Environment & Content Development

• Assist in creating, maintaining, and enhancing demonstration scripts, presentation outlines, and product demo materials.
• Develop and maintain demonstration scenarios within sandbox and demo environments to showcase key product capabilities and customer use cases.
• Prepare demo environments and supporting materials to ensure demonstrations are accurate, relevant, and professionally delivered.
• Collaborate with Product Management to stay current on new product releases, enhancements, functionality, and roadmap developments.
• Help develop repeatable demonstration processes, standardized demo materials, and best practices that improve consistency and effectiveness across the sales organization.

Cross-Functional Collaboration

• Work closely with Sales, Product Management, Marketing, and other internal teams to strengthen product positioning and improve the pre-sales process.
• Provide feedback from customer interactions and demonstrations to help identify product gaps, customer needs, and opportunities for improvement.
• Partner with Marketing to support product presentations, sales enablement materials, product messaging, and other initiatives that communicate iRely's value proposition.
• Help refine demonstration strategies and processes based on customer feedback, sales te