Sales Support Specialist

The Darling Effect; Grand Rapids (MI); On-site; USD 37,000 - 57,000; Full time

Job summary

The Darling Effect is seeking a motivated Sales Support Specialist to enhance sales operations. Ideal candidates should have a background in business or related fields and possess excellent communication and organizational skills. This role contributes to customer engagement and sales performance enhancement, ideal for those passionate about a career in retail.

Qualifications

• Bachelor’s degree in business or related field required.
• 1-3 years’ experience in customer service or sales preferred.
• Highly proficient in Microsoft Office suite.

Responsibilities

• Assist sales team in improving company performance.
• Oversee customer service for direct and wholesale channels.
• Generate sales reports to support business continuity.

Skills

Communication

Organization

Project Management

Customer Service

Positive Attitude

Education

Bachelor’s degree in business, communication, marketing, sales, or related field

Tools

Microsoft Suite

Shopify

Job description

5 days ago Be among the first 25 applicants

Compensation: Aligned to Company and Applicant Expectations

Reports to: Sr. Wholesale Sales Manager

ABOUT US:

The Darling Effect is a young, energetic company offering a fresh perspective on the products we use and wear daily. At The Darling Effect, we bring the season’s trendiest gift and lifestyle products to life with enhanced design, creating items that inspire and delight.

WHO WE'RE LOOKING FOR:

The Darling Effect is seeking a motivated, energetic, and focused team member to help us grow into a nation-wide brand.We’re a small, close-knit team, but have a big passion for what we do and all the products that we bring to the world. Our environment is fueled by creativity and innovation; our people are flexible, adaptable, and always ready to take on new challenges.

WHAT YOU'LL DO AS A SALES SUPPORT SPECIALIST:

The Sales Support Specialist will assist The Darling Effect sales team in improving our company’s top-line performance and fueling future growth. They will be excited to work with customers, both consumers and retailers alike, in addressing concerns and supporting the team with various aspects of the order-to-cash cycle.

· Oversees customer service for direct to consumer and/or wholesale channels.

· Enter orders, make order adjustments, communicate changes or backorders as needed.

· Manages company direct telephone line; respond to customer calls/texts. (Google Voice)

· Monitor third-party B2B sales platforms; import new order details, supports business continuity, and leads initiatives to improve bottom-line profitability.

· Contacts customers for updated billing and payment information, as needed.

· Assists Sr. Wholesale Sales Manager with Rep Group management.

· Generates reports to support sales and business continuity (Orders Shipped Report, Declined CC Reports, etc.)

· Helps with tradeshow organization: Work with showroom managers, review tradeshow set up guidelines, coordinate new product samples and set up.

· May travel to tradeshows to support sales initiatives (order entry, merchandising, customer service).

· Supports Key Account order processing and compliance.

· Research and coordinate inventory needs and projections for key accounts.

· Aids sales team in prospecting new WS customers.

· Contributes to collective team effort by accomplishing any other related tasks as assigned.

QUALIFICATIONS

Education & Experience

· Bachelor’s degree in business, communication, marketing, sales, or related field (Required)

· 1-3 years’ work or internship experience in retail, management, sales, business, e-commerce, customer service, or related fields.

Skills & Abilities

· Ability to organize multiple projects; set priorities and deadlines.

· Ability to support and manage several teams simultaneously and effectively.

· Excellent verbal and written communication skills.

· Positive + enthusiastic attitude when communicating with retailers or consumers, in addition to internal team members.

· Surprise and Delight mentality: Seeks optimal and ideal solutions for The Darling Effect and customers alike.

· Highly proficient in Microsoft suite; Excel and/or Google Sheets experience.

· Experience with Shopify or other ecommerce platforms and their supporting applications/software is preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to stand, walk, use hands to handle or feel, reach with hands and arms, talk, and hear.

· Ability to lift up to 35 lbs

· Ability to work in a typical office environment over a full shift.

HOW TO APPLY: Those interested in the position are asked to email Steve Vos at [e-mail] with a copy of their resume and cover letter or summary of interest for review and consideration. Thank you in advance to all applicants!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Retail

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