Sales Support Specialist

The Fountain Group; Wilmington (MA); Remote; USD 56,000 - 62,000; Full time

Job summary

A leading company is seeking a Sales Support Specialist to coordinate client services, manage customer quotes, and assist sales teams. The role demands excellent communication and organizational skills, and offers a remote working environment with potential for growth into a permanent position.

Qualifications

• Minimum 2 years' experience supporting Sales team activities.
• Thrive in a fast-paced environment.
• Proficient use of Microsoft Office products.

Responsibilities

• Act as Client Service Coordinator for daily operations.
• Prepare and manage customer quotes.
• Coordinate the entire sales process.

Skills

Communication

Organizational skills

Time management

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Job description

The Fountain Group is currentlyseeking aSales Support Specialistfor a prominent client of ours. This position isremote.Details for the position are as follows:

Job Description:

• $27.00 HR based on experience!
• Temp to perm position(Based on performance/budget)(M-F 9AM-530 PM PST)
• Act as Client Service Coordinator for daily business activities and coordination of efforts between all departments and assigned customer accounts to ensure timely, accurate and comprehensive responses to client requests. May work with Quality, Recruitment, Scientific Operations, Business Development and Business Finance teams, as required, to ensure that high-quality customer service is provided. Adheres to Client Services processes, policies and procedures.

Responsible for:

• Prepares and manages customer quotes as requested by Business Development Executives.
• Creates and submits orders through SAP (ERP) & internal MBS ordering system.
• Coordinate the entire sales process leveraging Sales Force Service Cloud.
• Coordinate with Operations teams to ensure the product is available to complete order.
• Follows up on orders and serves as a liaison between the Sales and Operations teams.
• Participate in and contribute actively to Client Services team call and cross functional meetings as needed.
• Manage master data tickets, order acknowledgements, and purchase orders for assigned accounts.
• Track and follow up with customers on purchase orders with open balances.
• Triage customer & US distributor calls and create a Service Cloud case to assign to the appropriate person for quickest response.
• Triage and handle customer requests or issues for an assigned region. Assist colleagues in other regions as needed.
• Run donor and inventory reports to help identify products or donors for a specific customer request.
• Demonstrate excellent communication relationship-building skills by making good opening statements, connecting with the customer, asking open and high gain questions to determine needs, and provide solutions for customer concerns/questions.
• Make outbound communications to customer organizations at all levels and functional areas where purchasing decisions are made as needed for sales support activities.

Qualifications:

• Minimum HSD/GED
• Minimum 2 years' experience supporting Sales team activities
• Experience utilizing Salesforce or other CRM products
• Excellent communication skills.
• Thrive in a fast-paced environment with strong organizational and time management skills to prioritize and manage multiple tasks while meeting deadlines.
• Proficient use of Microsoft Office products including Word, Excel, Outlook, and PowerPoint.
• Ability to quickly learn new software programs as needed

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