Subaru Customer Support Specialist

Shift Digital; Michigan; Remote; USD 35,000 - 50,000; Full time

Job summary

Shift Digital, a leader in digital marketing optimization, is looking for a Customer Service Specialist to support automotive dealerships by enhancing consumer communication. This full-time role transitions to a fully remote position after initial training, offering robust benefits and opportunities for career growth.

Benefits

Phenomenal health benefits

Paid holidays

Generous paid time off (PTO)

Qualifications

• Minimum 1 year of relevant industry experience.
• Experience in internship or campus club/organization for recent grads.
• Previous customer service experience required.

Responsibilities

• Build relationships with clients and dealers remotely via phone.
• Phone and email customer support communication.
• Capture lead information and draw insights from analytics.

Skills

Customer service

Communication

Organizational skills

Time management

Education

Bachelor's degree

Tools

Various computer programs

Job description

Customer Service Specialist (CSS)

Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives.

A Customer Service Specialist will assist major automotive dealerships in communicating to consumers. Our ideal candidate will have excellent customer and client service skills, organizational skills and great attention to detail.

With numerous opportunities for growth after a year in this role,this role is ideal for recent college grads looking to start their career in the marketing and communications field.

This is a full-time position. The first two days are in person then after that this position is fully remote. In addition to our phenomenal health benefits, we offer paid holidays, generous paid time off (PTO) and other employee perks.

Role and Responsibilities

• Build relationships with clients and dealers remotely via phone
• Phone and email customer support communication
• Capture lead information
• Draw key insights from analytics
• Execute client’s vision process
• Manage a multitude of tasks in a timely fashion
• Provide feedback on program improvements
• Assist in any additional ad hoc projects

Desired Skills and Experience

• Strong communication skills, proper phone and email etiquette
• The ability to work independently but also as a team player
• Time management and superior organizational skills

Qualifications

• <1 years of relevant industry experience
• If a recent grad, relevant experience in an internship or campus club/organization
• Bachelor's degree required
• Previous customer service experience
• Experience working with various computer programs

Shift Digital participates in eVerify

EOE