Sales Support Specialist

BulkBooks.com; Franklin (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Job summary

BulkBooks.com, a division of Premiere Book Group, seeks a motivated Business Development Representative to join our Franklin, TN team. The role blends sales, account coordination, and publisher relationships to connect publishers, customers, and internal teams for seamless ordering and growth opportunities.

You will qualify inbound leads, maintain client relationships, price-match, and collaborate with marketing and sales to boost lead generation.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and time management abilities.
• Proficiency with Microsoft Office Suite and Google Workspace.
• Self-starter with a proactive, collaborative mindset.
• Experience in publishing, e-commerce, customer service, or sales operations is a plus.

Responsibilities

• Respond promptly to inbound sales inquiries and process bulk book orders.
• Qualify leads by identifying customer needs and recommending titles or bulk solutions.
• Price match with competitors to ensure best value for customers.
• Proactively follow up with prospects and past clients to drive reorders and opportunities.
• Collaborate with marketing and sales teams to improve lead generation and conversion efforts.
• Enter and process customer orders accurately, including pricing and shipping details.
• Maintain CRM records with notes on leads, interactions, and follow-ups.

Skills

Excellent written and verbal

Attention to detail

Time management

Office & Google Workspace

CRM familiarity

Tools

Copper

HubSpot

Salesforce

Job description

BulkBooks.com, a division of Premiere Book Group, is a leading provider of bulk book solutions for corporations, schools, nonprofits, and publishers. Our mission is to simplify the process for teams ordering books in large quantities, whether for training programs, literacy initiatives, gifting, or marketing campaigns. We work closely with publishers and clients nationwide to deliver exceptional service, competitive pricing, and customized solutions.

Position Overview

We are seeking a motivated and detail-oriented Business Development Representative (BDR) to join our team in Franklin, TN. This position combines sales, account coordination, and publisher relationship management.

As a Sales Specialist Assistant at BulkBooks.com, your key responsibilities involve linking publishers, customers, and our internal teams. You will work with different departments to make the sales process seamless and efficient. Your tasks include qualifying inbound leads, maintaining continuous client relationships, and carefully managing each order, while also spotting opportunities for growth.

Key Responsibilities

• Respond promptly to inbound sales inquiries and process bulk book orders.
• Qualify leads by identifying customer needs and recommending the best titles or bulk solutions.
• Price match with competitors to ensure we provide the best value to our customers.
• Proactively follow up with prospects and past clients to drive reorders and new opportunities.
• Collaborate with the marketing and sales teams to improve lead generation and conversion efforts.

Publisher & Vendor Relations

• Serve as a primary point of contact for publishers, managing communication and fostering strong relationships.
• Coordinate book availability, bulk pricing, and special order requests.
• Maintain updated records of vendor terms and inventory options to support accurate quoting.

Order & Operations Management

• Accurately enter and process customer orders, ensuring all details (pricing, shipping, payment) are correct.
• Conduct market and pricing comparisons to ensure BulkBooks.com remains competitively positioned.
• Track in-stock inquiries, shipping timelines, and delivery confirmations.
• Collaborate with internal teams to resolve customer issues quickly and effectively.

CRM & Reporting

• Update CRM systems with detailed notes on leads, customer interactions, and follow-up activities.
• Provide feedback on customer trends, popular titles, and opportunities for product or process improvements.
• Support sales forecasts and pipeline tracking by maintaining organized and accurate data.

Skills & Qualifications

• Strong written and verbal communication skills; comfortable communicating with both customers and publishers.
• Excellent attention to detail, time management, and organization.
• Proficiency with Microsoft Office Suite and Google Workspace; experience with CRM tools (e.g., Copper, HubSpot, or Salesforce) is a plus.
• Self-starter with a proactive, positive, and collaborative mindset.
• Experience in publishing, e-commerce, customer service, or sales operations is a plus.

Why Join Us?

• Competitive salary and benefits package
• Collaborative, creative, and growth-oriented culture
• Opportunity to work with top publishers and a wide range of organizations
• Career growth potential within the Premiere Marketing family
• Make a tangible impact by helping organizations share ideas and stories through books.

What To Expect: 30, 60, 90-Day Plan

First 30 Days:

• Complete onboarding and product training.
• Learn publisher relationships and ordering processes.
• Become proficient in Copper (our CRM tool) and our order management system.
• Process customer inquiries with supervision.

First 60 Days

• Independently manage inbound sales inquiries.
• Achieve target response times for customer communications.
• Successfully close new sales opportunities.
• Build relationships with key publishers and repeat customers.
• Maintain accurate CRM documentation.

First 90 Days

• Support the team in meeting monthly team sales goals.
• Support the team in scouting new leads.
• Demonstrate strong publisher relationships.
• Independently manage customer accounts from inquiry through fulfillment.

Benefits & Salary Details:

• Payroll is paid every other week.
• PBG offers comprehensive health insurance as a benefit of your employment. This includes coverage for medical, dental, and vision care for you and your eligible dependents. PBG will provide more detailed information about the health insurance plan and enrollment process during your onboarding.