Booksource Classroom Specialist

Mackin; Hazelwood (MO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Health insurance - HSA

Limited FSA

Dependent Care FSA

Life Insurance

Floating holidays

Job summary

Mackin is seeking a proactive Classroom Specialist to build customer relationships and support sales growth for Booksource products. The role focuses on quote development, account management, and leveraging Salesforce to identify opportunities and report on pipeline trends.

A bachelor’s degree and 2–3 years of related experience are preferred. This hybrid, full-time position requires collaboration with Sales Consultants and Bids teams, travel for meetings and events, and ongoing participation in

Qualifications

• 2–3 years of account management or customer relationship experience
• Bachelor’s degree in a related field such as business, marketing, education, or library science

Responsibilities

• Develop customized book lists and accurate price quotes
• Manage customer accounts and post-sales activities to strengthen relationships
• Analyze account performance and monitor sales pipelines using Salesforce
• Support lead generation and customer outreach with marketing materials
• Maintain knowledge of Booksource products, services and processes to recommend solutions
• Collaborate with Sales Consultants and Bids and Contracts Teams to monitor key accounts
• Attend customer meetings, trade shows, and conferences to build relationships
• Provide input on sales strategies and Salesforce outreach campaigns
• Participate in and lead professional development initiatives
• Travel for customer meetings, trade shows, conferences, and training

Skills

Account management

Customer relationship management

Communication

Problem solving

Attention to detail

Teamwork

Education

Bachelor’s degree in business or related field

Tools

Salesforce

Microsoft Office

Job description

Booksource Classroom Specialist

The Classroom Specialist supports business growth by building customer relationships and partnering with Sales Consultants. This role focuses on quote development, account management, and identifying opportunities to strengthen relationships and grow sales while providing tailored solutions that support literacy.

Are you a proactive, detail-oriented relationship builder who enjoys solving problems and supporting customers? We’re looking for someone with 2–3 years of account management or customer relationship experience and a bachelor’s degree in a related field. Education experience is a plus! If you’re passionate about customer success and literacy, we’d love to hear from you!

Your Contribution to the Team Includes

• Develop customized book lists and prepare accurate, high-quality price quotes to meet customer needs and support sales opportunities.
• Manage customer accounts and post-sales activities to strengthen relationships, retain business, and identify opportunities for growth.
• Use internal systems, including Salesforce, to analyze account performance, monitor sales pipelines and trends, and report on opportunities to internal and external stakeholders.
• Support lead generation and customer acquisition by responding to Sales Consultant requests for marketing materials, customer outreach, and field support.
• Develop and maintain a strong understanding of assigned territories, including education trends, policies, and other factors that may affect customer accounts.
• Maintain in-depth knowledge of Booksource products, services, and operational processes to recommend solutions that meet customer needs and support successful product selection, distribution, and implementation.
• Collaborate with Sales Consultants and the Bids and Contracts Teams to monitor key accounts, identify growth opportunities, and support sales strategies.
• Attend customer meetings, trade shows, and conferences to build relationships, generate interest, and support the sales process.
• Provide input on new products, sales strategies, and Salesforce customer outreach campaigns that align with organizational goals and industry trends.
• Participate in, develop, and/or lead professional development initiatives aligned with organizational goals and strategies.
• Travel as needed for customer meetings, trade shows, conferences, and training, and perform other duties as assigned to support business objectives and financial expectations.

Requirements

Qualifications and Skills for Success

• Strong verbal and written communication skills, basic math skills, and a proactive, solution-oriented approach to customer relationship management.
• Exceptional attention to detail, sense of urgency, and follow-through, with the ability to manage multiple priorities, stay organized, and meet deadlines.
• Ability to work independently and collaboratively while remaining calm, focused, and professional in challenging situations.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), Microsoft Teams, Salesforce CRM, and web-based tools.
• 2–3 years of experience in account management or customer relationship management.
• Bachelor’s degree or higher in a related field, such as business, marketing, education, or library science.
• Experience in the education industry is a plus.

Hours & Work Location

• Full-time Monday – Friday
• Hybrid – 3 days, Onsite 2 days

Compensation

• Negotiable based on education, relevant experience, and qualifications.

Benefits

• 401(k) retirement plan with employer match
• Health insurance plan options – HSA plans
• Limited FSA plan
• Dependent Care Flexible Spending Accounts (DCARE)
• Employer Paid Life Insurance - Voluntary Life Insurance options. LTD and STD plans
• Paid Holidays include New Years Eve, New Year's Day, MLK Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, The Day After Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays.

Benefit eligibility/offerings are determined by employment status and scheduled hours.

Booksource is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, genetic information, age, gender, veteran status, sexual orientation, gender identity or expression, and the presence of mental, physical, or sensory disability, or any other status protected under federal, state, or local laws.