Sales Support Specialist

Shoppa's Material Handling; Fort Worth (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Shoppa’s Material Handling in Fort Worth, TX, is hiring a Sales Support Specialist to assist the sales team with order packages, invoicing, credit verification, and delivery coordination. You will enter data, generate reports and commissions, support audits, and help maintain inventory accuracy while delivering world‑class customer service.

This role requires accuracy, speed, confidentiality, and strong communication skills to support internal teams and customers.

Qualifications

• High School diploma; college degree preferred with accounting background
• Experience supporting the material handling, industrial equipment or automotive industry preferred
• Proficient in MS Office (Word, Excel, etc.)
• Understanding of and experience using ERP systems (MS Dynamics NAV preferred) and CRM platforms (Salesforce preferred)
• Strong interpersonal skills and dedication to teamwork
• Great customer service and attention to detail
• Excellent organizational and time‑management skills, ability to multi‑task

Responsibilities

• Review each Order Package for completeness (Signed order by customer and/or Purchase Order from customer, vendor quotes, and other items associated with the order)
• Enter information into the various systems
• Verify or request customer credit for the Order Package
• Purchase the Equipment and coordinate with other departments or dealerships
• Track the order and schedule delivery
• Coordinate used, rental and new equipment demonstrations
• Maintain proper inventory levels of new equipment, in collaboration with Sales leadership
• Purchase all equipment for the rental department
• Conduct audits for new, used, rental and allied inventory, general ledger balance audits and various other KION audits
• Order data tags for equipment if required
• Create customer invoice and prepare reports
• Process the Territory Managers monthly commissions, create weekly and monthly sales tracking reports for management and sales team
• Other duties as required

Skills

Interpersonal skills

Customer service

Time management

Organization

Teamwork

Education

High School diploma

Accounting background preferred

Tools

MS Office

MS Dynamics NAV

Salesforce

Job description

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

Job Summary

The Sales Support Specialist position requires you to work quickly, accurately and efficiently in a fast‑paced work environment while providing administrative support to the sales team. This position will be responsible for processing all Order Packages and related documents (invoicing, verifying customer credit approval, order the equipment from vendor, issue purchase orders, make delivery arrangements and track the order through delivery). Prepare reports, department internal/external audits, monthly commission statements and other administrative duties. This opportunity represents Impact Forklift Solutions and requires professionalism, strong communication skills (written and verbal), attention to detail, great attitude, high level of confidentiality and world class customer service.

Essential Functions

• Review each Order Package for completeness (Signed order by customer and/or Purchase Order from customer, vendor quotes, and other items associated with the order)
• Enter information into the various systems
• Verify or request customer credit for the Order Package
• Purchase the Equipment and coordinate with other departments or dealerships
• Track the order and schedule delivery
• Coordinate used, rental and new equipment demonstrations
• Maintain proper inventory levels of new equipment, in collaboration with Sales leadership
• Purchase all equipment for the rental department
• Conduct audits for new, used, rental and allied inventory, general ledger balance audits and various other KION audits
• Order data tags for equipment if required
• Create customer invoice and prepare reports
• Process the Territory Managers monthly commissions, create weekly and monthly sales tracking reports for management and sales team
• Other duties as required

Qualifications

• High School diploma: college degree preferred with accounting background
• Experience supporting the material handling, industrial equipment or automotive industry preferred
• Proficient in the use of MS Office (Word, Excel, etc.)
• Understanding of and experience using ERP systems (MS Dynamics NAV preferred) and CRM platforms (Salesforce preferred)
• Strong interpersonal skills and dedication to teamwork
• Great customer service and attention to detail
• Excellent organizational and time‑management skills, ability to multi‑task

Physical Demands And Working Conditions

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate‑controlled with moderate noise, and employees

Working Conditions

Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”