CSS Representative

Shoppa's Material Handling; Fort Worth (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Shoppa’s Material Handling is seeking a Customer Sales & Service Representative to grow parts, service and rental sales and expand the customer base. This role emphasizes building lasting relationships through proactive outreach and strategic account management.

You will partner with customers on aftermarket services, fleet analysis and training while delivering excellent service and sustaining collaboration with internal teams. This position is on-site and plays a key role in the sales team.

Qualifications

• Bachelor’s or associate degree required, or equivalent experience.
• 1–2 years’ sales experience; 3–5 years in material handling industry preferred.
• Strong communication and presentation skills.
• Excellent interpersonal skills and a team player.

Responsibilities

• Sell in assigned territory- parts, service, rental and allied products.
• Negotiate sales contracts directly with client/customer.
• Contact existing and prospective customers to demonstrate products, services, and solicit orders.
• Generate quotes, estimates, credit or contract terms, warranties, and delivery dates.
• Follow up with clients after delivery of equipment to resolve any disputes and provide continuous support.
• Assist Accounts Receivable department with collections from customers with past due balances.
• Report weekly sales volumes and update CRM database.
• Any other duties assigned by company.

Skills

Sales

Customer Service

Communication

Negotiation

CRM

Teamwork

Education

Bachelor’s or associate degree

Tools

Microsoft Office Suite

Job description

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

Job Summary

The Customer Sales & Service Representative (CSS Rep) will be responsible for growing the parts, service and rental sales volume and expand the customer base by executing business plans, including targeting prospects, as well as exceeding annual goals. Solidify the customer relationship through partnering with them on aftermarket related services - service agreements, fleet analysis and training. This position is an important member of Shoppa’s Sales Team and requires excellent customer service, great attitude, and the ability to communicate with internal and external customers.

Essential Functions

• Sell in assigned territory- parts, service, rental and allied products
• Negotiate sales contracts directly with client/customer
• Contact existing and prospective customers to demonstrate products, services, and solicit orders
• Generate quotes, estimates, credit or contract terms, warranties, and delivery dates
• Follow up with clients after delivery of equipment to resolve any disputes and provide continuous support
• Assist Accounts Receivable department with collections from customers with past due balances
• Report weekly sales volumes and update CRM database
• Any other duties assigned by company

Qualifications

• Bachelor’s or associate degree required, or equivalent experience
• 1 - 2 years’ experience in sales required; 3-5 years’ experience in material handling industry preferred
• Ability to consider all aspects of selling including vendor relationships, profit and loss concepts, and long and short-term goals of the company
• Great interpersonal skills and a team player mentality
• Strong communication and presentation skills
• Able to meet deadlines and highly detail oriented
• Advanced knowledge of Microsoft Office Suite: Excel, Word, Outlook, PowerPoint

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees.

Working Conditions

Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”