Sales Support Specialist

Paycom; Fort Worth (TX); On-site; USD 42,000 - 70,000; Full time

Job summary

Shoppa’s Material Handling is seeking a Sales Support Specialist to provide administrative support to the sales team in a fast-paced environment. You will review order packages, verify credit and coordinate with departments to purchase equipment, schedule delivery, and track orders through delivery.

The role requires strong communication, confidentiality, and customer service. Proficiency in MS Office, ERP (MS Dynamics NAV), and CRM (Salesforce) is preferred.

Qualifications

• High School diploma required; college degree preferred with accounting background.
• Experience with ERP systems (MS Dynamics NAV) and CRM platforms (Salesforce).
• Proficient in MS Office and able to work in fast-paced environment.

Responsibilities

• Review Order Packages for completeness and accuracy.
• Enter data into ERP/CRM systems and prepare invoices.
• Coordinate with departments to purchase equipment and schedule delivery.
• Track orders and maintain inventory levels across equipment types.
• Generate reports and assist with monthly commissions and audits.

Skills

Customer service

Teamwork

Organization

Time management

Communication

Education

High School diploma

Accounting background

College degree preferred

Tools

MS Dynamics NAV

Salesforce

MS Office

Job description

Sales Support SpecialistFamily owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.JOB SUMMARY:The Sales Support Specialist position requires you to work quickly, accurately and efficiently in a fast-paced work environment while providing administrative support to the sales team. This position will be responsible for processing all Order Packages and related documents (invoicing, verifying customer credit approval, order the equipment from vendor, issue purchase orders, make delivery arrangements and track the order through delivery). Prepare reports, department internal/external audits, monthly commission statements and other administrative duties. This opportunity represents Impact Forklift Solutions and requires professionalism, strong communication skills (written and verbal), attention to detail, great attitude, high level of confidentiality and world class customer service.ESSENTIAL FUNCTIONS:Review each Order Package for completeness (Signed order by customer and/or Purchase Order from customer, vendor quotes, and other items associated with the order)Enter information into the various systemsVerify or request customer credit for the Order PackagePurchase the Equipment and coordinate with other departments or dealershipsTrack the order and schedule deliveryCoordinate used, rental and new equipment demonstrationsMaintain proper inventory levels of new equipment, in collaboration with Sales leadershipPurchase all equipment for the rental departmentConduct audits for new, used, rental and allied inventory, general ledger balance audits and various other KION auditsOrder data tags for equipment if requiredCreate customer invoice and prepare reportsProcess the Territory Managers monthly commissions, create weekly and monthly sales tracking reports for management and sales teamOther duties as requiredHigh School diploma: college degree preferred with accounting backgroundExperience supporting the material handling, industrial equipment or automotive industry preferredProficient in the use of MS Office (Word, Excel, etc.)Understanding of and experience using ERP systems (MS Dynamics NAV preferred) and CRM platforms (Salesforce preferred)Strong interpersonal skills and dedication to teamworkGreat customer service and attention to detailExcellent organizational and time-management skills, ability to multi-taskPHYSICAL DEMANDS AND WORKING CONDITIONS:The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.Physical Demands:Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employeesWorking Conditions: Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”