Sales Support Specialist

Trenton Systems, Inc.; Duluth (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

Trenton Systems, Inc. is seeking a Sales Support Specialist to assist the Inside Sales Team with data entry in the Sage ERP system and to act as the conduit between sales and production.

You will communicate with clients to take and track orders and repairs, and maintain client records in HubSpot CRM. You will coordinate with Production, Quality, and Accounting to support orders and repairs, attend customer order meetings, and generate reports for leadership.

Qualifications

• High School Diploma or GED required.
• Previous customer service and/or data entry experience.
• Excellent written and verbal communication skills.
• Proficient with Word, Excel, Outlook.
• Strong typing and transcription abilities.
• Attention to detail and accuracy in data entry.
• Ability to multi-task, stay organized, and manage time.
• Customer service mindset with discretion for confidential data.

Responsibilities

• Data entry into Sage ERP system.
• Client communication via email or phone for orders and repairs.
• Add and maintain client/program information in HubSpot CRM.
• Coordinate between Sales and Production, Quality, Accounting, and others.
• Attend meetings in support of customer orders and repairs.
• Provide reports for customer orders and repairs to leadership or Account Managers.
• Maintain digital files for orders and repairs.

Skills

Customer service

Data entry

Communication

Word

Excel

Outlook

Typing

Transcription

Attention to detail

Organization

Time management

Independent work

Discretion with confidential data

Education

High School Diploma / GED

Bachelor's Degree

Tools

Sage ERP

HubSpot CRM

Job description

Description

Position Summary

Part of the Inside Sales Team, the Sales Support Specialist assists the Sales Team by providing data entry into the company's ERP software to support client purchase orders and repairs. Internally, they are the conduit between sales and production. Externally, they primarily interact directly with client procurement.

Essential Duties & Responsibilities

• Data entry into Sage ERP system
• Client communication via email or phone for purposes of taking or tracking orders / repairs
• Add & maintain client / program information in HubSpot CRM
• Coordinate & communicate between Sales & other departments (Production, Quality, Accounting, etc.) within Trenton Systems in support of orders & repairs
• Attend meetings in support of customer orders & repairs
• Provide reports in support of customer orders & repairs for Trenton Systems leadership or Account Managers
• Maintaining digital files for orders & repairs.
• Reports to Director of Inside Sales

PM21

Requirements

Required

• High School Diploma / GED equivalent
• Previous customer service and / or data entry
• Excellent communication skills - written & verbal
• Application experience with Word, Excel, Outlook
• Proficient typing & transcription
• Accuracy & attention to detail
• Multi-tasking
• Organization & time management
• Customer Service
• Ability to work independently
• Discretion w/ confidential data

Desired

• Bachelor's Degree
• 2-3 years Administrative or Data Entry in B2B environment
• Sage ERP or other ERP software
• Hubspot or other CRM software