Account Manager

MS Companies Inc.; Troy (MI); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus opportunity

Comprehensive benefits and PTO

Job summary

MS Companies is seeking an Account Manager in Troy, Michigan, hybrid role supporting an automotive manufacturing organization serving OEM and Tier-1 programs across North America.

You will manage RFQ activity, quote coordination, pricing, customer communication, and ongoing account support, acting as the liaison between customers and internal teams to ensure timely execution of requests and launches.

Qualifications

• 2-4 years in automotive manufacturing, supplier sales support, account management, or related customer-facing environments.
• Experience working with Nissan OEM.
• Experience supporting RFQ processes, quote coordination, pricing, or customer commercial support.
• Experience with OEM/Tier-1 accounts preferred.
• Strong communication and coordination with cross-functional teams.
• Proficient in MS Office (Outlook, Excel, PowerPoint) and reporting/documentation.

Responsibilities

• Coordinate RFQ activity, quote preparation, pricing documentation, and customer commercial support activities.
• Serve as a liaison between customers and internal departments on requests, changes, and quote activity.
• Maintain commercial docs, quotes, customer information, and reporting metrics in internal systems.
• Monitor communications, open items, and activities to ensure timely follow-up and completion.
• Collaborate with Sales, Engineering, Manufacturing, Operations, Estimating, Accounting, and Program Management.
• Support launch coordination, customer meetings, and ongoing production support.
• Identify opportunities for process improvements in quoting and customer service.
• Occasionally participate in customer visits and regional travel as needed.

Skills

Customer facing

Organizational skills

Professional communication

Proactive mindset

Multi-tasking

Education

Bachelor's degree in Business, Supply Chain, Engineering, Manufacturing, Marketing, or related field

Tools

Oracle

SAP

Salesforce

Plex

ERP/CRM systems

Job description

Location: Troy, Michigan (Hybrid Schedule | Relocation Not Available)

Salary Range: $80,000 - $95,000 Base Salary + Annual Bonus Potential

Job Summary

MS Companies is seeking an Account Manager on behalf of a stable, globally established automotive manufacturing organization supporting OEM and Tier-1 customer programs throughout North America.

This role will support a collaborative commercial operations and customer account team responsible for managing RFQ activity, quote coordination, customer communication, and ongoing account support within a fast-paced automotive manufacturing environment.

The ideal candidate will possess prior experience supporting automotive supplier or manufacturing customer accounts, commercial operations, quoting processes, or program coordination activities. This individual will serve as a key liaison between customers and internal teams while helping ensure timely execution of customer requests, quoting activity, engineering changes, launch support, and ongoing account management responsibilities.

This opportunity is well-suited for candidates who thrive in customer-facing manufacturing environments and who possess strong organizational skills, professional communication abilities, and a proactive, solutions-oriented mindset.

This hybrid position is based in Troy, Michigan, with in-office collaboration expected Tuesday through Thursday and remote flexibility on Mondays and Fridays. Limited overnight travel may occasionally be required.

Required Skills & Qualifications

• Minimum 2-4 years of experience within automotive manufacturing, supplier sales support, account management, commercial operations, customer service, quoting, or related customer-facing manufacturing environments
• Experience working with Nissan OEM
• Prior experience supporting RFQ processes, quote coordination, pricing activities, or customer commercial support functions
• Experience supporting OEM and/or Tier-1 automotive customer accounts preferred
• Strong understanding of customer communication, manufacturing workflows, engineering changes, and account coordination processes
• Proficiency within Microsoft Office, including Outlook, Excel, PowerPoint, and reporting/documentation functions
• Experience working within ERP, CRM, quoting, or proprietary business systems
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and customer requests simultaneously
• Professional verbal and written communication skills with both customers and internal cross-functional teams
• Self-motivated and proactive with strong follow-through and accountability
• Must be authorized to work in the United States without sponsorship

Preferred Skills & Qualifications

• Experience within automotive supplier, Tier-1, Tier-2, or OEM manufacturing environments
• Experience supporting customer launches, production programs, engineering changes, or commercial operations activities
• Familiarity with customer portals, quoting systems, or automotive commercial processes
• Experience utilizing Oracle, SAP, Salesforce, Plex, or related ERP/CRM systems
• Experience supporting automotive plastics, engineered components, injection molding, fastening systems, or related manufacturing products
• Ability to professionally manage customer expectations and maintain strong working relationships
• Bachelor's degree in Business, Supply Chain, Engineering, Manufacturing, Marketing, or related field preferred
• Interest in long-term career growth within a stable manufacturing organization

Day-to-Day Responsibilities

• Coordinate RFQ activity, quote preparation, pricing documentation, and customer commercial support activities
• Serve as a liaison between customers and internal departments regarding customer requests, engineering changes, quote activity, production support, and ongoing account coordination
• Maintain and update commercial documentation, quote records, customer information, and reporting metrics within internal business systems
• Monitor customer communications, open items, and commercial activities to ensure timely follow-up and completion
• Collaborate cross-functionally with Sales, Engineering, Manufacturing, Operations, Estimating, Accounting, and Program Management teams
• Support launch coordination, customer meetings, ongoing production support activities, and account-management initiatives
• Assist with identifying opportunities for process improvement, quoting efficiency, and customer support optimization
• Participate in occasional customer visits, plant meetings, and limited regional travel activities as needed

Physical & Environment Requirements

Physical expectations and working conditions associated with the role may include extended periods of sitting, computer-based work, customer meetings, and occasional travel to customer or manufacturing locations.

This position operates primarily within a professional office environment with hybrid flexibility. Occasional visits to manufacturing facilities may require standard PPE and adherence to plant safety procedures.

Company Benefits & Culture

This opportunity offers the chance to join a stable, globally recognized automotive manufacturing organization with a strong reputation for operational excellence, customer partnership, and long-term business stability.

Additional highlights include:

• Competitive base salary and annual bonus opportunity
• Collaborative and team-oriented work environment
• Exposure to OEM automotive programs and cross-functional business operations
• Long-term career growth potential within a global manufacturing organization
• Comprehensive benefits package and PTO offerings
• Professional, process-driven culture focused on accountability, teamwork, and customer support