Sales Support Specialist

Odyssey Logistics; Charlotte (NC); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An innovative logistics firm in Charlotte is seeking a Sales Support Specialist to enhance their sales processes and support the sales team. In this hybrid role, you'll assist in preparing quotes, managing CRM systems, and generating leads using tools like Salesforce and ZoomInfo. This position offers a unique opportunity to be part of a rapidly growing team dedicated to optimizing supply chain solutions. If you have a knack for organization and communication, and thrive in a dynamic environment, this role could be your next career step. Join a company that values diverse experiences and encourages applicants to bring their unique perspectives.

Qualifications

• 3-5 years of experience in sales support or related field.
• Strong understanding of sales processes and CRM systems.
• Excellent organizational and time management skills.

Responsibilities

• Assist with preparing quotes, proposals, and sales reports.
• Manage sales databases and CRM systems.
• Coordinate communication between Sales and Operations.

Skills

Sales Support

Customer Relationship Management (CRM)

Data Analysis

Lead Generation

Communication Skills

Organizational Skills

Education

Bachelor’s degree in Business Administration

Degree in Logistics or Supply Chain Management

Tools

Salesforce

ZoomInfo

Excel

PowerPoint

Word

Job description

3545 Whitehall Park Dr, Charlotte, NC 28273, USA

Job Description

Posted Monday, April 28, 2025 at 4:00 AM

See yourself at Odyssey.

Join the team as our new Sales Support Specialist.

Who We Are & Why We are Hiring

Odyssey’s Managed Services division provides end-to-end supply chain solutions, including full outsourcing capabilities and insourced freight management, powered by market-leading technology tailored to each client’s needs. Our specialized business units deliver customized solutions across a broad range of logistics modes and transportation sectors in North America, EMEA, and APAC. Through an advanced suite of custom reporting and specialized consulting, we offer actionable insights into delivery performance, process improvements, and freight spend optimization across all modes.

Based in vibrant Charlotte, NC Odyssey is on a journey to constantly innovate logistics. We are actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

About the Job:

In This Role, You Will:

• Assist Account Executives/Sales Representatives with preparing accurate and timely quotes, proposals, presentations, and sales reports using company templates and systems.
• Manage and maintain sales databases, Customer Relationship Management (CRM) systems (Salesforce) including but not limited to assisting with opportunity management, contact management and account management.
• Coordinate internal communication between Sales, Operations, Pricing, and Billing departments to ensure seamless execution of customer requirements as required.
• Actively generate leads, and coordinate sales campaigns (in conjunction with sales operations, sales management, and marketing) using ZoomInfo, LinkedIn and other lead generating tools and databases.
• Schedule meetings, calls, and demonstrations for the sales team.
• Prepare and distribute sales materials and documentation including presentation material, sell sheets and other go-to-market materials.
• Participate in sales team-related calls and activities.
• Serve as a secondary point of contact for customer inquiries related to sales processes, quote status, and basic service questions, providing timely and professional responses as required.
• Assist in gathering necessary documentation and information from new clients during the onboarding process.

Data Management & Reporting:

• Generate regular and ad-hoc reports on sales performance, pipeline activity, and key metrics.
• Assist in analyzing sales data to identify trends or opportunities for sales growth.
• Develop market intelligence and overviews using various sources of marketing intelligence.

Process Improvement:

• Identify opportunities to streamline sales support processes and improve efficiency.
• Assist in maintaining and updating sales process documentation.
• Assist with training sales team members in typical sales related tools and processes (e.g., CRM usage, reporting, intranet, ZoomInfo / LinkedIn, and other tools as necessary).

Qualifications

• Bachelor’s degree in business administration, logistics, supply chain management, or related field is ideal.
• Previous experience in sales support, or customer service roles within the transportation or logistics industry is advantageous.
• 3-5 years of experience in sales support, sales operations, or a related field.
• Strong understanding of sales processes and procedures, with the ability to develop and implement best practices.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to build relationships and collaborate effectively with cross-functional teams.
• Proficiency in CRM systems and sales support tools (e.g., Salesforce, ZoomInfo).
• Proficiency in using Excel, PowerPoint, Word, and other typical applications.

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets the most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

Employees must work a minimum of thirty (40) hours

Location:

This is a hybrid role based in Charlotte, NC.

#LI-TK1

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

3545 Whitehall Park Dr, Charlotte, NC 28273, USA