Sales Support Specialist

Johnson Controls, Inc.; Arlington (VA); Remote; USD 64,000 - 75,000; Full time

Benefits offered by this job

Vacation: 3 weeks + 5 sick days + 3浮动假

10 public holidays per year

Limited local travel

Job summary

Johnson Controls, a leading global building technology company, seeks a Sales Support Specialist for our Federal Systems team. Remote work option with DMV-area base. You will support government and commercial accounts, assist in proposal and pricing, coordinate contracts, and ensure seamless order fulfillment.

Strong Excel and federal contracting knowledge required. You will collaborate with Government Account Managers, Sales Reps, and internal teams to manage quotes, bookings, billing, and

Qualifications

• Highly organized, detail-oriented with data interpretation and decision-making skills.
• Experience supporting federal government customers and contracts.
• Knowledge of Physical Security, GSA schedules and federal procurement processes.
• Experience with proposal management, pricing administration, and contract support.
• Familiarity with project setup, bookings, procurement, and order management workflows.
• Experience developing sales reports, performance metrics, and operational dashboards.
• Ability to interpret and follow complex policies and compliance requirements.
• Strong prioritization and time-management skills.
• Ability to manage multiple projects and deadlines.
• High accuracy in documentation, data entry, and reporting.
• Excellent customer service and relationship management skills.
• Strong communication and collaboration with stakeholders.
• Self-motivated with ability to work independently.

Responsibilities

• Serve as the primary point of contact for government agencies, DoD contractors, and commercial customers.
• Support full customer lifecycle: proposal development, pricing, contracts, bookings, billing, and post-sale service.
• Act as liaison between customers and internal teams (Sales, PM, Procurement, Billing, Operations, Customer Service).
• Support sales operations from quote creation through project completion and closeout.

Skills

Microsoft Excel

Federal government customers

procurement processes

proposal management

pricing administration

contract support

data interpretation

multi-project management

customer service

communication & collaboration

Education

High School diploma

Associate’s Degree or BS preferable

Tools

Deltek Costpoint

Federal Systems Estimator

CPW

Microsoft Office (Excel, Word, Outlook)

Job description

We are seeking a Sales Support Specialist to join our federal team. Join a collaborative, customer-focused team in a fast-paced environment where your contributions directly support mission-critical government and commercial projects. This role offers the opportunity to work closely with experienced sales and operations professionals, build valuable expertise in federal contracting and sales support, and make a meaningful impact on customer success and business growth.

At Johnson Controls, we support our nation’s most critical facilities, the people who occupy them, and the missions they enable. Johnson Controls Federal Systems (JCFS) is a specialized team serving as a trusted partner to the federal government. We help modernize U.S. military installations, Department of Defense and other federal agency facilities to be smarter, more resilient, efficient, sustainable, and secure.

Location: Remote / Virtual (work from home). Must be based in the DMV/Washington D.C. Metro area (DC/MD/VA).

Benefits

• Eligible for benefits on first day of employment.
• Vacation: 3 weeks of paid vacation, 5 sick days, 3 floating holidays, and 10 standard holidays per calendar year.
• Travel Required: Limited; primarily only local travel.

As a Sales Support Specialist, you will:

• Serve as the primary point of contact for government agencies, Department of Defense (DoD) contractors, and commercial customers, supporting both existing and prospective accounts
• In partnership with Government Account Managers and Sales Representatives, this role supports the full customer lifecycle, including proposal development, pricing administration, contract coordination, project bookings, billing resolution, and post-sale service support
• Act as a key liaison between customers and internal teams, including Sales, Project Management, Procurement, Billing, Operations, and Customer Service, ensuring a seamless customer experience and efficient execution of business processes
• Work in a fast-paced environment supporting sales operations from quote creation through project completion and closeout

Required Qualifications

• Highly organized, detail-oriented, and capable of interpreting data, navigating complex procedures, exercising sound judgment, and making timely decisions to resolve issues.
• Strong knowledge of Microsoft Excel
• Experience supporting federal government customers and contracts.
• Knowledge of Physical Security, GSA schedules and federal procurement processes.
• Experience with proposal management, pricing administration, and contract support.
• Familiarity with project setup, bookings, procurement, and order management workflows.
• Experience developing and maintaining sales reports, performance metrics, and operational dashboards.
• Ability to interpret and follow complex policies, procedures, and compliance requirements.
• Strong organizational, prioritization, and time-management skills.
• Ability to manage multiple projects and competing deadlines simultaneously.
• High degree of accuracy in documentation, data entry, and reporting.
• Excellent customer service and relationship management skills.
• Strong communication and collaboration skills with internal and external stakeholders.
• Self-motivated with the ability to work independently and exercise sound judgment.

Preferred Qualifications

• Proficient in Microsoft Office with strong emphasis on Excel, Word, Outlook.
• Strong keyboarding and typing skills with high level of accuracy and attention to detail.
• Ability to multi-task and establish work priorities.
• Excellent written and verbal communication skills coupled with demonstrated judgement skills.
• Knowledge of Deltek Costpoint, Federal Systems Estimator, CPW
• Understanding of Government regulations to include FARs/DFARs.
• Strong product knowledge of integrated systems and security industry required.
• Highly motivated self-starter with an eye for detail and excellent attendance.

Preferred Education

• High School diploma or equivalent required; college coursework preferred. Associate’s Degree or BS Degree in Business, Marketing, or technical field preferred.

Who We Are

At Johnson Controls (NYSE:JCI), we are One Team working collaboratively to create purposeful solutions that make a difference in the world. We are a Fortune 500 company with more than 100,000 employees worldwide offering the world`s largest portfolio of building technology products, solutions and services. As a member of our Federal Systems team, your work matters. We value and recognize your contributions and want to help you succeed. We invest in our employees, provide opportunities for growth and advancement, and foster a culture of inclusion and respect.

To learn more about who we are and what we do, please check out our Take a Journey video.

Recently, Johnson Controls has been recognized by several organizations for leadership in Environment, Sustainability and Governance, as well as innovations in smart building platforms along with other awards:

• Named to FORTUNE’s “Most Admired Companies” List
• Corporate Knights Global 100 Most Sustainable Corporations in the World
• Named to Forbes Net Zero Leaders list
• CDP 2023 Climate Change 'A List'
• Ranked 67 on the Drucker Institute’s list of best-managed companies in America
• Forbes Best Employers for Diversity list.
• Newsweek America’s Greatest Workplaces for Diversity
• Ethisphere 2024 World's Most Ethical Companies list for the 17th time
• Newsweek America’s Greatest Workplaces for Women in 2024
• Named to Newsweek America’s Greatest Workplaces for Veterans 2024 / 2025 listing
• Named to Forbes America’s Best Employers for Veterans 2024
• Named one of the top military friendly employers by military.com.

Johnson Controls is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers

Division: JCFS (Johnson Controls Federal Systems)

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