Sales Support Specialist

Pro Chem Inc.; Alpharetta (GA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Full benefits

401(k) with company match

Paid training

Quiet office

Job summary

Pro Chem Inc. in Alpharetta, GA is seeking a dependable Sales Support Specialist to handle order processing, price and contract management, and coordination with Sales, Customer Service, and Operations.

The role is office-based in a busy but quiet corporate setting, requiring excellent accuracy, organization, and customer service with phone and email interaction. You will review and enter customer orders, support quotes and documents, track shipments with our warehouse, monitor open orders and

Qualifications

• Requires a high school diploma or GED.
• At least one year of customer service, sales support, administrative support, or order processing experience.
• Organized, detail-oriented, dependable, and punctual.
• Ability to communicate professionally by phone and email.
• Familiarity with MS Office; Netsuite (or similar CRM) experience is a bonus.

Responsibilities

• Process and review customer orders for accuracy.
• Enter purchase orders and assist with order management.
• Support outside sales with quotes, contracts, and requests.
• Coordinate with warehouse to track orders and shipping information.
• Manage customer pricing and contracts.
• Monitor portals, open orders, and backorders.
• Assist customers by phone and email.
• Provide NetSuite support to sales reps.
• Act as liaison between Sales, Customer Service, Operations, and other departments.
• Help ensure outstanding service via phone.

Skills

Customer service

Order processing

Administrative support

CRM

Education

High school diploma or GED

Tools

MS Office

Netsuite

Job description

At Pro Chem Inc., we've been helping U.S. businesses keep their facilities running smoothly for over 50 years by supplying them with the highest quality, commercial-grade industrial maintenance products.

We're looking for a dependable, detail-oriented Sales Support Specialist who enjoys working behind the scenes from our corporate office in Alpharetta, GA to help keep our sales operation running smoothly. This role is ideal for someone who thrives in a busy office, enjoys juggling multiple priorities, and takes pride in accuracy and excellent customer service.

What You'll Do

• Processing and reviewing customer orders for accuracy
• Entering purchase orders and assisting with order management
• Supporting our outside sales team with quotes, contracts, and customer requests
• Coordinating with our warehouse to track orders and obtain shipping information
• Managing customer pricing and contract orders
• Monitoring customer portals, open orders, and backorders
• Assisting customers directly by phone and email
• Providing NetSuite support to sales representatives
• Serving as a liaison between Sales, Customer Service, Operations, and other departments
• Helping ensure customers receive outstanding service, primarily via phone

What You'll Get

• Competitive hourly pay with predictable hours (M-F, 8:00-5:00 & no overtime)
• Full benefits package: medical, dental, vision and life insurance plans
• 401(k) retirement savings account AND company match
• Paid training and ongoing departmental support
• Predictable, low stress work in a friendly, quiet office environment

What We're Looking For

• High school diploma or GED
• At least one year of customer service, sales support, administrative support, or order processing experience
• Enjoys organized, detail-oriented work
• Dependable, punctual & communicates professionally
• Familiarity with MS Office; Netsuite (or similar CRM) experience is a bonus
• Enjoys being part of a small office team, but can also work independently
• Ability to pass background check and drug screen; must live within 15 miles of our Alpharetta office

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement: PRO CHEM INC. is an Equal Opportunity Employer, PRO CHEM INC. does not discriminate based on race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disabilities, national origin, veteran status, or any other basis protected by the law. All employment is decided based on qualifications, merit, and business needs.