Sales Support Representative - Work from Home

Scholastic; Sugar Land (TX); Remote; USD 32,000 - 45,000; Full time

Job summary

An established industry player is seeking motivated Sales Support Representatives to join their dynamic team. This remote position offers a unique opportunity to engage with schools and families, promoting a love for reading through book fairs. The role involves collaborating with Fair Consultants, managing customer relationships, and utilizing technology to drive sales and service processes. With full-time benefits, including medical, dental, and a generous merchandise discount, this position is perfect for those looking to grow in a supportive environment. If you have a passion for education and customer service, this is the role for you!

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401k Plan

50% Discount on Merchandise

Paid Time Off

Qualifications

• High school diploma or GED required; BA/BS preferred.
• 2+ years in sales or customer service experience preferred.
• Proficiency in Microsoft Office and CRM programs.

Responsibilities

• Support book fair activities including scheduling and customer communication.
• Maintain accurate sales/service records in Salesforce.
• Ensure exceptional customer experience and address service concerns.

Skills

Customer Service

Sales Support

Communication Skills

Time Management

Problem Solving

Education

High School Diploma or GED

BA/BS Degree

Tools

Salesforce

Microsoft Office

Job description

Sales Support Representative - Work from Home

Each year Scholastic Book Fairs, in partnership with schools across the country, hosts more than 100,000 book-sale events that give more than 35 million students and their families access to thousands of affordable and educational products, helping foster a lifelong love of reading.

We are currently in search of Sales Support Reps to help grow the Book Fair business. These full time positions offer medical, dental and vision benefits, a time off program that includes, vacation, personal days, and sick time, a generous 50% off discount on Scholastic merchandise, a 401k and summers and off.

The Sales Support role is a remote, work from home position

Qualified candidates will collaborate with Fair Consultant(s) on specific tasks and duties in support of territory objectives and goals. Provide support to the territory team through in-bound/outbound customer communication, Salesforce documentation, and other interactions as assigned by the Territory Manager to support overall business results.

Successful Sales Support Reps will develop the experience and skills that prepare them for eventual roles as Fair Consultants.

Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role is as follows:

$32,500 - $45,000

JOB RESPONSIBILITIES

Market and Event Support

• Perform a number of specific tasks to support book fair activity across territory team including: scheduling, reconfirming, appointment setting, during the fair calls, post event calls, collection calls, and other event tasks.
• Interact with branch personnel and transportation team regarding operational concerns/needs in order to provide guidance and manage customer expectations, while adhering to business expectations and requirements.
• Utilize expertise to support to: a) Promotion of book fair programs and event participation strategies. b) Marketing initiatives and processes. c) Guiding customers to host successful events by leveraging our product, merchandising, and services.
• Maximize time and planning through effective use of technology to support sales and service processes by: a) Maintaining current, accurate sales/service records of individual activity within assigned tasks and/or projects to document accurately and fully for the use of all CRM users. b) Prioritizing assigned tasks, recognizing issues or opportunities, communicating immediate action needed to Fair Consultant when situations are presented that require action, readjusting priorities when appropriate. c) Covering open territories as necessary. d) Performing other duties as requests by Territory Manager, and Fair Consultants.

Customer Focus

• Support the expansion of customer relationships with each account including: school personnel, district contacts and parent organizations by coordinating efforts to meeting their needs.
• Provide value, and ensure exceptional customer experience by delivering on commitments made.
• Listen patiently and carefully to customers by demonstrating genuine interest in their circumstances.
• Maintain high levels of service by taking swift action to address any customer service concerns.

Teamwork

• Communicate regularly with Territory Team and Territory Manager as necessary.
• Share Outlook account calendar with team members to effectively communicate ongoing activities, in addition to following business rules for maintaining current account and opportunity level notes within Salesforce.
• Promote and engage in collaboration between operations and sales to ensure operational guidelines and procedures are met.

Functional Expertise/Personal Effectiveness

• Support our mission to encourage reading and promote lifelong learning, and demonstrate our values of caring and respect for all people.
• Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances.
• Attend Scholastic Book Fairs exhibits, events, school fairs, etc., as assigned and required by management.
• Maintain business confidentiality relative to compensation, customer lists, financial data, competition, methods of distribution and other sensitive information.
• Perform all other duties as assigned by Territory Manager.

Qualifications

Job Requirements

• High school diploma or GED equivalent required. BA/BS degree preferred.
• Basic math and computer skills with attention to detail.
• Proficiency with Microsoft Office and CRM programs. Basic to intermediate.
• Preferred +2 years sales or customer service experience.
• Familiarization with children’s literature, Book Fairs, and school activities is a plus.
• Strong oral and written communication skills. Demonstrate customer orientation over the telephone.
• Ability to remain calm under pressure.
• Multi-task oriented.
• Evening hours as needed, depending on location and time zone.
• Ensure adherence to all local, state, and federal laws, including but not limited to OSHA, DOT, and EEOC.

Time Type:

Full time

Job Description:

Each year Scholastic Book Fairs, in partnership with schools across the country, hosts more than 100,000 book-sale events that give more than 35 million students and their families access to thousands of affordable and educational products, helping foster a lifelong love of reading.

We are currently in search of Sales Support Reps to help grow the Book Fair business. These full time positions offer medical, dental and vision benefits, a time off program that includes, vacation, personal days, and sick time, a generous 50% off discount on Scholastic merchandise, a 401k and summers and off.

The Sales Support role is a remote, work from home position

Qualified candidates will collaborate with Fair Consultant(s) on specific tasks and duties in support of territory objectives and goals. Provide support to the territory team through in-bound/outbound customer communication, Salesforce documentation, and other interactions as assigned by the Territory Manager to support overall business results.

Successful Sales Support Reps will develop the experience and skills that prepare them for eventual roles as Fair Consultants.

Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role is as follows:

$32,500 - $45,000

JOB RESPONSIBILITIES

Market and Event Support

• Perform a number of specific tasks to support book fair activity across territory team including: scheduling, reconfirming, appointment setting, during the fair calls, post event calls, collection calls, and other event tasks.
• Support order management including: fair order follow-up, fair additions, restocks, etc.
• Interact with branch personnel and transportation team regarding operational concerns/needs in order to provide guidance and manage customer expectations, while adhering to business expectations and requirements.
• Utilize expertise to support to: a) Promotion of book fair programs and event participation strategies. b) Marketing initiatives and processes. c) Guiding customers to host successful events by leveraging our product, merchandising, and services.
• Maximize time and planning through effective use of technology to support sales and service processes by: a) Maintaining current, accurate sales/service records of individual activity within assigned tasks and/or projects to document accurately and fully for the use of all CRM users. b) Prioritizing assigned tasks, recognizing issues or opportunities, communicating immediate action needed to Fair Consultant when situations are presented that require action, readjusting priorities when appropriate. c) Covering open territories as necessary. d) Performing other duties as requests by Territory Manager, and Fair Consultants.

Customer Focus

• Support the expansion of customer relationships with each account including: school personnel, district contacts and parent organizations by coordinating efforts to meeting their needs.
• Provide value, and ensure exceptional customer experience by delivering on commitments made.
• Listen patiently and carefully to customers by demonstrating genuine interest in their circumstances.
• Maintain high levels of service by taking swift action to address any customer service concerns.

Teamwork

• Communicate regularly with Territory Team and Territory Manager as necessary.
• Share Outlook account calendar with team members to effectively communicate ongoing activities, in addition to following business rules for maintaining current account and opportunity level notes within Salesforce.
• Promote and engage in collaboration between operations and sales to ensure operational guidelines and procedures are met.

Functional Expertise/Personal Effectiveness

• Support our mission to encourage reading and promote lifelong learning, and demonstrate our values of caring and respect for all people.
• Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances.
• Attend Scholastic Book Fairs exhibits, events, school fairs, etc., as assigned and required by management.
• Maintain business confidentiality relative to compensation, customer lists, financial data, competition, methods of distribution and other sensitive information.
• Perform all other duties as assigned by Territory Manager.

Qualifications

Job Requirements

• High school diploma or GED equivalent required. BA/BS degree preferred.
• Basic math and computer skills with attention to detail.
• Proficiency with Microsoft Office and CRM programs. Basic to intermediate.
• Preferred +2 years sales or customer service experience.
• Familiarization with children’s literature, Book Fairs, and school activities is a plus.
• Strong oral and written communication skills. Demonstrate customer orientation over the telephone.
• Ability to remain calm under pressure.
• Multi-task oriented.
• Evening hours as needed, depending on location and time zone.
• Ensure adherence to all local, state, and federal laws, including but not limited to OSHA, DOT, and EEOC.

Time Type:

Full time

Job Type:

Regular Seasonal

Job Family Group:

Sales

Location Region/State:

Florida

Compensation Range:

Hourly Rate: 15.65 - 21.00

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision

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