Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

IQVIA; Houston (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bi-lingual Pharmacy Tech Support Call Center Representative for a remote role. In this position, you will assist patients with pharmacy support, including payment assistance and program troubleshooting. Your expertise in customer service and bilingual communication will be essential in providing first-level support and ensuring patient satisfaction. This contract role offers the potential for full-time conversion and benefits, making it a great opportunity for those looking to make a meaningful impact in healthcare support.

Qualifications

• Pharmacy Technician experience required.
• At least 3 years of call center experience preferred.

Responsibilities

• Handle customer inquiries via phone, email, and other channels.
• Document resolutions and escalate unresolved issues.
• Suggest operational improvements to management.

Skills

Bilingual (English and Spanish)

Customer Service Skills

Problem-Solving Skills

Education

High School Diploma or equivalent

Job description

Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

Join to apply for the Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US) role at IQVIA.

Role Overview

This is a contract remote role open to candidates across the US. IQVIA provides global healthcare solutions, including patient support programs, where your role will be to assist patients with pharmacy support, including payment assistance, co-pay cards, and program troubleshooting.

Responsibilities

1. Handle customer inquiries via phone, email, fax, or other channels.
2. Assess issues promptly and provide first-level support.
3. Document resolutions and escalate unresolved issues.
4. Suggest operational improvements to management.
5. Work approximately 40 hours per week, with shifts from 9:00 am to 8:00 pm EST, including multiple shift options.

Minimum Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certification.
• At least 3 years of call center experience preferred.
• Experience in medical claims processing is a plus.
• Bilingual in English and Spanish.

Compensation & Benefits

Pay rate is $18.00 per hour. This role offers potential for full-time conversion and benefits, depending on company policies.

Additional Details

IQVIA is an Equal Opportunity Employer promoting diversity and inclusion. The role is a contract position managed by an external agency, with potential to become a full-time employee.