Sales Support Representative- Industrial

Ferguson Enterprises, Inc.; Billings (MT); On-site; USD 10,000 - 60,000; Full time

Job summary

Ferguson Enterprises, Inc. seeks a Sales Support Representative to join their team in Billings, MT. This role emphasizes customer service, coordination of deliveries, and effective communication with clients. The ideal candidate will have experience in sales and a strong understanding of industrial products to meet customer needs. Ferguson offers a competitive wage with additional benefits focused on the well-being of their employees.

Benefits

Health, dental, and vision insurance

Paid time off

401(k) with company match

Mental health coverage

Community involvement opportunities

Qualifications

• 1-3 years of sales and/or customer service experience preferred.
• Strong ability to upsell and resolve customer concerns.
• General digital literacy and ability to quickly learn product knowledge.

Responsibilities

• Support the Industrial customer group with sourcing and quotations.
• Ensure delivery of personalized customer service through sales orders.
• Coordinate deliveries and answer sales inquiries.

Skills

Sales

Customer Service

Digital Literacy

Problem Solving

Education

High School Diploma or equivalent

Job description

Sales Support Representative- Industrial page is loaded

Sales Support Representative- Industrial

Apply locations Mills, WY Billings, MT time type Full time posted on Posted 3 Days Ago job requisition id R-126262

Job Posting:

No Driving

Starting at $22.00 per hour and can pay higher based on experience

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative.

This p osition can be located onsite at our Mills, WY or Billings, MT location

Hours are Monday to Friday between the hours of 8:00 a.m. to 5:00 p.m. (8 hour shift)

Responsibilities

• This position supports the Industrial customer group
• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely sourcing, quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls or emails for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 1-3 years of sales and/or customer service experience is preferred.
• 1+ years of Industrial experience with pipes, vales & fittings or equivalent required
• Valid state issued license is required
• Must be at least 18 years of age
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships with customers is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$18.71 - $29.92

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.