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Sales & Service Support Rep

Acsbenefitservices

United States

Remote

USD 32,000 - 90,000

Full time

Yesterday

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Job summary

ACS Benefit Services, LLC is seeking a Sales & Service Support Representative for a full-time role providing administrative support to the sales and client relations teams. The role requires expertise in stop-loss insurance for self-funded medical plans and proficiency in Excel, with responsibilities including data gathering for proposals and client reporting. This remote position is ideal for a team player with strong analytical skills and effective communication abilities.

Qualifications

High School graduate with relevant experience.
2 years of experience in a TPA setting preferred.
Proficient in Excel with analytical skills.

Responsibilities

Gather data for proposals and quotes from consultants and vendors.
Prepare and review stop-loss proposals.
Responsible for client reporting and deadlines.

Skills

Excel proficiency

Analytical mindset

Communication

Team player

Education

High School graduate

Tools

LuminX claims processing

Cognos reporting system

Sales Force

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Candidates must reside in one of the following states to be considered for this role: FL, GA, IN, KS, NC, SC, VA***

Candidates must reside in one of the following states to be considered for this role: FL, GA, IN, KS, NC, SC, VA***

Title:

Sales & Service Support

Representative

FLSA Status:

Non Exempt (Hourly)

Schedule: 37.5 hours/week

Monday through Friday

Reports to: Manager, Client Relations

Department: Client Relations

Employment Status: Full Time

Supervisory Responsibilities:

No

Date Created/Last Evaluated: March 2025

Summary Candidates must reside in one of the following states to be considered: FL, GA, IN, KS, NC, SC, VA

This position will provide administrative support to the VP of Sales, Regional Sales Directors, VP of Client Relations, Client Relations Directors, and Manager, Client Relations. The primary responsibilities of this position will be gathering the data and reports necessary to shop stop-loss quotes for self-funded medical plans and prepare stop-loss proposals for client renewals and prospective clients. This position also will review stop-loss contracts along with being responsible for client reporting.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

High School graduate
Stop-loss experience for self-funded medical plans. TPA experience is a plus
2 years of related experience preferably in a TPA setting
Excel proficiency, required
Knowledge of LuminX claims processing and Cognos reporting system is a plus
Knowledge of Sales Force, a plus

Knowledge, Skills And Abilities

Knowledge of stop-loss and self-funded medical plans
Knowledge of stop-loss reporting
Knowledge of employee benefits
Must have extensive knowledge and proficient use of Excel (pivot tables, formulas, etc..)
Must have an analytical mindset: ability to analyze stop-loss reporting, stop-loss proposals, etc.
Work independently with minimal supervision
Ability to communicate effectively with others using spoken and written communication
Ability to bring creative and innovative ideas to the team
Ability to work with vendors to ensure that clients are set up and ready by effective dates
Capable of taking care of customers’ needs while following company procedures
Strong attention to details
Must be able to get along well with a variety of personalities and individuals
Must be a team player
Must be able to multi-task, prioritize, and manage workload to ensure deadlines are met

Essential Functions

Gathers the reporting and data necessary to prepare a Request for Proposal (RFP) to send to underwriters for the stop-loss quoting of renewal business along with preparing the stop-loss proposals working closely together with the Client Relations Directors.
Works with the Regional Sales Director team to put together the necessary data to send RFPs to underwriters to obtain stop-loss quotes and prepare stop-loss proposals for new business opportunities.
Gathers information from sales team, service consultants, brokers, carriers and other appropriate vendors to complete proposals for new business and client renewals.
Communicate with consultants, carriers, vendors, and preferred provider organizations (PPO) to ensure deadlines are met
Review quotes sent by the carriers for accuracy
Responsible for client reporting and working as a team to complete all monthly client reporting
Prepares, reviews and distributes periodic reports to clients

Physical Demands

This is largely a sedentary role. This role requires frequent use of computers and phone.

Work Environment

This job is a remote work-from-home position which requires a dedicated workspace with minimal distractions.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Insurance

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