Sales Support Representative - GM

US Farathane Corporation; Auburn Hills (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company Paid Short-Term and Long-Term

Disability and Life Insurance

401k with company match

Paid holidays and PTO

Job Promotional Opportunities and much

Job summary

US Farathane Corporation is seeking a Sales Support Representative to join the GM Interiors team. You will act as a vital link between customers, the sales group, engineering, and operations, supporting quotes to production and helping growth across GM programs.

The role emphasizes relationship building, problem solving, and accurate documentation, with exposure to forecasting, pricing, and new business development within General Motors programs across North America.

Qualifications

• 1-2 years of automotive sales support, commercial support, or customer service experience.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal, written, and interpersonal communication skills.
• Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Support the GM Interiors business in daily account management and documentation.
• Prepare and maintain reports, presentations, spreadsheets, and other documents.
• Ensure accurate communication between customers, sales, engineering, finance, and operations.
• Manage customer purchase orders and related commercial documentation.
• Resolve pricing, contract, and order-related issues with customers.
• Build strong customer relationships and support new program launches.

Skills

Automotive sales support

Customer service

Organizational skills

Communication

Education

Bachelor’s degree in business, marketing, communications, or a related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Diversity is an integral part of our corporate culture and success at USF. We welcome all individuals.

Do you thrive in a fast-paced environment where organization, customer relationships, and attention to detail make a direct impact on business success? US Farathane is seeking a Sales Support Representative to join our GM Business Unit, supporting one of the automotive industry's most respected OEM customers, General Motors.

In this highly visible role, you will serve as a critical link between our customers, sales team, engineering, and operations groups, helping drive successful execution of interior programs from quote to production. If you're a motivated professional who enjoys building relationships, solving problems, and supporting business growth, we'd love to hear from you.

Why Join US Farathane?

At US Farathane, we’re a leading supplier of innovative plastic and interior automotive solutions. As part of our GM team, you’ll work alongside experienced commercial, engineering, and manufacturing professionals supporting programs found in vehicles driven across North America.

This role offers an excellent opportunity to grow your automotive commercial career while developing valuable exposure to customer management, program support, forecasting, pricing, and new business development.

What You’ll Do - Key Responsibilities:

As a Sales Support Representative, you’ll play a key role in supporting our GM Interiors business by:

• Supporting the sales and commercial team in the daily management of GM customer accounts.
• Preparing and maintaining reports, presentations, spreadsheets, and other critical business documents.
• Ensuring accurate and timely communication between customers, sales teams, engineering, finance, and operations.
• Managing and maintaining customer purchase orders and related commercial documentation.
• Working directly with customers to resolve pricing, contract, and order-related issues.
• Building strong customer relationships to ensure an exceptional customer experience.
• Tracking engineering changes, program updates, and future business opportunities.
• Maintaining sales forecasts and implementing pricing adjustments with accuracy and urgency.
• Monitoring and updating customer portals and OEM websites.
• Assisting with problem resolution related to orders, account status, and customer requests.
• Supporting commercial teams during new program launches and business growth initiatives.

What We’re Looking For

Required Qualifications

• 1-2 years of automotive sales support, commercial support, or customer service experience.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal, written, and interpersonal communication skills.
• Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to work collaboratively across multiple departments and customer contacts.
• Strong attention to detail and commitment to accuracy.

Preferred Qualifications

• Bachelor’s degree in business, marketing, communications, or a related field.
• Experience supporting General Motors accounts or other automotive OEM customers.
• Familiarity with automotive interiors, plastic components, or automotive manufacturing environments.
• Experience working with customer portals, forecasting tools, and pricing systems.

What Success Looks Like

You are highly organized, proactive, and customer focused. You enjoy keeping projects moving, solving issues before they become problems, and ensuring customers receive timely, accurate information. You take pride in supporting a team that delivers exceptional service while helping drive growth within the GM Business Unit.

About US Farathane

US Farathane has been a leading provider of plastics manufacturing solutions to the automotive industry for over 50 years. Through advanced research and development, a highly skilled management team, and dedicated associates, we continue to grow and deliver innovative solutions.

We offer a full range of capabilities - from black-box design and advanced composites to TPE, TPO, extrusion, and compression technologies - providing our customers with comprehensive, end-to-end support.

US Farathane offers an impressive compensation and benefits package including:

• Company Paid Short-Term and Long-Term Disability and Life Insurance
• 401k with company match
• Paid holidays and PTO
• Job Promotional Opportunities and much more!

Additional Information

• Candidates must be legally authorized to work in the United States without current or future sponsorship.
• Unsolicited resumes from agencies will not be accepted and will become the property of US Farathane.
• US Farathane is an Equal Opportunity Employer, including disabled individuals and veterans.

Join Our Team

Join a company that values innovation, collaboration, and continuous growth. If you're looking for an opportunity to build your automotive commercial experience while supporting exciting interior programs with General Motors,