Sales Support Representative

US-Farathan; Auburn Hills (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

US Farathane in Auburn Hills, MI is seeking a Sales Support Representative to sit on-site and support the Ford Business Unit. You will assist the sales team, manage orders, and maintain customer records to ensure accurate, timely execution.

The ideal candidate has a Bachelor's degree preferred, 1–2 years in automotive sales support, and advanced MS Office skills, with strong organization and customer relationship abilities.

Qualifications

• Bachelor's degree in Business, Marketing, or related field, preferred
• 1-2 years in automotive sales support experience preferred
• Advanced skills in Microsoft Office (Excel, Word, PowerPoint and Outlook)

Responsibilities

• Support the Sales Management team with daily sales activities and account administration.
• Prepare, process, and maintain internal documents, reports, spreadsheets, and customer records.
• Ensure accurate and timely communication of information to customers and internal cross-functional teams.
• Manage customer purchase orders from receipt through fulfillment and maintain accurate records in internal systems.
• Work directly with customers to resolve pricing discrepancies, contract issues, and order-related concerns.
• Develop and maintain positive customer relationships to enhance customer satisfaction and support long-term business growth.
• Coordinate and track engineering part changes, ensuring updates are communicated and reflected in internal systems.
• Monitor and update sales forecasts, ensuring pricing adjustments and customer demand changes are accurately reflected in real time.
• Administer and maintain customer web portals, including pricing, order status, and relevant account information.
• Troubleshoot customer order issues, account concerns, delivery challenges, and other service-related matters.

Skills

Sales support experience

MS Office proficiency

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Microsoft Office Suite

Job description

Diversity is an integral part of our corporate culture and success at USF. We welcome all individuals.

Location: Auburn Hills - Technology Center, MI

Job Id:2072

# of Openings:1

US Farathane is looking to add a Sales Support Representative to our Ford Business Unit, this role will sit on-site and supports our Corporate Tech Center.

The Sales Support Representative provides support to the sales team/management daily to maximize the overall performance of the account/company. Ideal candidate will be highly organized, self-motivated and team orientated with the ability to develop customer relationships to assist in the execution of their duties and responsibilities.

Essential Duties and Responsibilities:

• Support the Sales Management team with daily sales activities and account administration.
• Prepare, process, and maintain internal documents, reports, spreadsheets, and customer records.
• Ensure accurate and timely communication of information to customers and internal cross-functional teams.
• Manage customer purchase orders from receipt through fulfillment and maintain accurate records in internal systems.
• Work directly with customers to resolve pricing discrepancies, contract issues, and order-related concerns.
• Develop and maintain positive customer relationships to enhance customer satisfaction and support long-term business growth.
• Coordinate and track engineering part changes, ensuring updates are communicated and reflected in internal systems.
• Monitor and update sales forecasts, ensuring pricing adjustments and customer demand changes are accurately reflected in real time.
• Administer and maintain customer web portals, including pricing, order status, and relevant account information.
• Troubleshoot customer order issues, account concerns, delivery challenges, and other service-related matters.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field, preferred
• 1-2 years in automotive sales support experience preferred
• Advance skills in Microsoft Office (Excel, Word, PowerPoint and Outlook)

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand, walk, sit, talk or hear. Ability to lift 5-25 pounds.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These conditions include:

• Consistent temperatures

US Farathane offers an impressive compensation and benefits package including:

• Company Paid Short-Term and Long-Term Disability and Life Insurance
• 401k with company match
• Paid holidays and PTO
• Job Promotional Opportunities and much more!

About US Farathane

US Farathane has been a leading provider of plastics manufacturing solutions to the automotive industry for over 50 years. Through advanced research and development, a highly skilled management team, and dedicated associates, we continue to grow and deliver innovative solutions.

We offer a full range of capabilities—from black-box design and advanced composites to TPE, TPO, extrusion, and compression technologies—providing our customers with comprehensive, end-to-end support.

Additional Information

• Candidates must be legally authorized to work in the United States without current or future sponsorship.
• Unsolicited resumes from agencies will not be accepted and will become the property of US Farathane.
• US Farathane is an Equal Opportunity Employer, including disabled individuals and veterans.