Automotive Sales Support Specialist (On-Site)

USF; Auburn Hills (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k with company match

Paid holidays and PTO

Disability and Life Insurance

Job summary

US Farathane in Auburn Hills is seeking a Sales Support Representative for the Ford Business Unit. This on-site role supports the sales team with daily activities, document management, and customer communications to drive account performance.

Ideal candidates have a Bachelor's degree and 1–2 years in automotive sales support, with advanced MS Office skills. Join a team focused on accuracy and timely responses in a manufacturing environment.

Qualifications

• Bachelor's degree in Business, Marketing, or related field (preferred).
• 1–2 years in automotive sales support (preferred).
• Advanced skills in Microsoft Excel, Word, PowerPoint and Outlook.

Responsibilities

• Support the Sales Management team with daily sales activities and account administration.
• Prepare, process, and maintain internal documents, reports, spreadsheets, and customer records.
• Ensure accurate and timely communication of information to customers and internal cross-functional teams.
• Manage customer purchase orders from receipt through fulfillment and maintain accurate records in internal systems.
• Work directly with customers to resolve pricing discrepancies, contract issues, and order-related concerns.
• Develop and maintain positive customer relationships to enhance customer satisfaction and support long-term business growth.
• Coordinate and track engineering part changes, ensuring updates are communicated and reflected in internal systems.
• Monitor and update sales forecasts, ensuring pricing adjustments and customer demand changes are accurately reflected in real time.
• Administer and maintain customer web portals, including pricing, order status, and relevant account information.
• Troubleshoot customer order issues, account concerns, delivery challenges, and other service-related matters.

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

US Farathane in Auburn Hills is seeking a Sales Support Representative for the Ford Business Unit. This on-site role supports the sales team with daily activities, document management, and customer communications to drive account performance.

Ideal candidates have a Bachelor's degree and 1–2 years in automotive sales support, with advanced MS Office skills. Join a team focused on accuracy and timely responses in a manufacturing environment.