Associate Field Service Representative. N. Minneapolis and Northern Surrounding Area

Stryker; Saint Cloud (MN); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase plan (ESPP)

Wellbeing program

Job summary

Stryker is seeking an Associate Field Service Representative to perform on-site installations, preventive maintenance, and repairs of equipment in Northern Minnesota. You will support customers by phone and on-site, verify quality of Stryker systems, and travel within field territories as required.

The role requires strong field service and customer interaction skills, with a preference for candidates with engineering-related education. Shifts are Mon-Fri with flexible hours.

Qualifications

• High school diploma or equivalent.
• 3+ years of relevant field service experience.
• Valid Driver’s license with good driving record.
• Ability to lift, push, pull and carry up to 50 lbs.
• Ability to work flexible hours, including weekends/evenings when needed.

Responsibilities

• Repair, maintain and operate Stryker robotic systems and instrumentation.
• Liaise with external customers on admin/technical matters; support satisfaction and renewals.
• Identify potential sales leads with Account Executives and MPS team.
• Manage field inventory, tools, test equipment and documentation.
• Schedule preventive maintenance visits and ECN updates.
• Travel to support Field Service territories as needed.
• Prepare field service documentation accurately and timely.
• Train customers on operation, maintenance and upgrades at events.

Skills

Field service experience

Customer service

Communication skills

Education

High school diploma or equivalent

Associate or bachelor’s degree (engineering preferred)

Job description

Work Flexibility:

Field-based for Northern Minnesota starting in northern Minneapolis.

Shift:

Monday - Friday, 8:00 AM - 5:00 PM, flexible

What You Will Do:

As the Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.

• Repair, maintain and operate Stryker robotic systems and instrumentation.
• Serve as company liaison with external customers on administrative and technical matters; ensure customer satisfaction therefore facilitating renewals of existing SAs.
• Partner with Account Executives and MPS team members to actively identify potential sales leads.
• Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
• Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s).
• Travel and assist in other Field Service territories.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner.
• Instruct and train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.

What You Need:

Required:

• High school diploma or equivalent
• 3+ years of relevant experience
• Valid Driver’s license with good driving record
• Ability to lift, push, pull and carry up to 50 lbs
• Ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed

Preferred:

• Associate or bachelor’s degree, preferably in Engineering
• Previous experience as a technical field service professional or in mechanical capacity.

United States of America Pay Ranges:

• USN: $28.01 - $38.75 USD Hourly
• US5: $29.42 - $40.69 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.