Service Associate - Fargo, ND

Stryker; Fargo (ND); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Stock Purchase Plan (ESPP)

Job summary

Stryker in Fargo, ND seeks a Service Associate to collect single-use devices across hospitals in the assigned territory. You will engage OR staff, supply chain, and administration to provide training on Stryker Sustainability Solution’s bins and collection best practices.

You will build relationships with customers, work with supervisors and sales reps to increase collections, and participate in a positive team culture through weekly huddles and meetings.

Qualifications

• Valid and unrestricted driver’s license required.
• High school diploma or GED required.
• Must drive 80–100 miles per day within territory.
• Credentials must be obtained/maintained at hospitals in territory.
• Proficiency with Word, Excel, Outlook, Power BI and PowerPoint.

Responsibilities

• Field-based role visiting hospitals to collect single-use devices in territory.
• Engage with OR staff, hospital staff, and supply chain to provide service education.
• Build relationships with customers and grow device collections; report growth.

Skills

Driver's license

High school diploma

Personal vehicle

Hospital credentials

Microsoft Office

Power BI

PowerPoint

Excel

Outlook

Word

Education

High school diploma or GED

Tools

Power BI

PowerPoint

Excel

Word

Outlook

Job description

Who We Want

Customer oriented representatives. A person who has an eye for impressing our customers and building strong relationships. Competitive Spirit. Team players who are looking to launch a career with Stryker, understanding that a Service Associates role offers ground-floor experience of our business. Challengers. People who continually seek improvement for the business and their customers. Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward. Collaborative networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Customer oriented representatives. A person who has an eye for impressing our customers and building strong relationships. Competitive Spirit. Team players who are looking to launch a career with Stryker, understanding that a Service Associates role offers ground-floor experience of our business. Challengers. People who continually seek improvement for the business and their customers. Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward. Collaborative networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What You Will Do

As a Service Associate, your primary responsibility will be collecting single use devices at hospitals within your designated territory. You will be collecting and visiting all areas of the hospital, including but not limited to, operating rooms, patient floors and patient rooms and Electrophysiology and Cath labs. You will also engage with hospital staff, OR personnel, Supply Chain, EVS, Sales Reps, O.R. Management, facility champions, Hospital Administration, and other Stryker employees, stakeholders and partners to provide optimal customer service on training and education around Stryker Sustainability Solution’s bins and what devices can be collected.

You will partner with your supervisor and sales representatives in your assigned territory and focus on building relationships with the customers and increasing the collections of single use devices for our customers. Being an active participant of a positive culture and a respectful workplace through weekly huddles, annual in-person team meetings and administrative communication. Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Employee Handbook.

Primary role responsibilities will be field based within hospitals building relationships with customers and performing educational in-servicing, along with administrative expectations that require receipt growth reporting and collection tracking.

What You Need

• Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.
• Highschool degree or GED.
• Use of your personal vehicle (drive 80-100 miles/day depending on territory).
• Ability to obtain and maintain needed credentials at all hospitals within assigned territory
• Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook, Power BI and Power Point).

Physical Requirements

• Medium work: Exerting up to 60 pounds of force daily, and/or up to 20 pounds of force constantly to move objects. (Pushing and/or pulling up to 60 pounds of force constantly, and ability to lift up to 40 pounds)
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to communicate effectively through presentation skills, email and phone
• Must be able to use common office equipment (e.g. PC, Microsoft office, smart phone, etc.).

$21.58 - $29.20 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.