Sales Support Representative exp. in Sales and Salesforce required

Panasonic Connect North America; United States; On-site; USD 53,000 - 75,000; Full time

Benefits offered by this job

Health Benefits

Voluntary Benefits

401(k) retirement plan

Paid Time-Off

Tuition reimbursement

Wellbeing programs

Employee recognition

Annual bonus

Job summary

Panasonic is seeking a Sales Support Representative to assist the B2B sales team with pipeline management, quoting, product availability, and order tracking. The SSR will support Territory Account Managers in the field and coordinate with marketing, operations, and supply chain.

Located on the West Coast and reporting to the regional sales manager, the SSR will handle customer and reseller communications, demonstrate strong written and verbal skills, and contribute to revenue growth through

Qualifications

• Bachelor’s degree in business, marketing, communications preferred.
• Minimum of 3 years sales experience required; inside sales preferred.
• Experience in sales support administration or similar.
• Proficiency in Microsoft Office and Salesforce.

Responsibilities

• Assist Territory Account Managers with pipeline management, quoting, product availability, resellers, and order tracking.
• Provide customers with order status, product specs, and related information as needed.
• Collaborate with marketing, operations, and supply chain to resolve issues quickly.
• Update Salesforce opportunities and adjust for discontinued products.
• Create and update SPLs for the sales team.
• Manage show/sample/loan pool and ensure SSLs are returned.
• Provide timely sales reports and forecasts; attend sales calls.

Skills

Multi-tasking

Prioritization

Communication skills

Problem solving

Relationship building

Team collaboration

Sales experience

Education

Bachelor’s degree in Business/Marketing/Communications

Tools

Salesforce

Microsoft Office

Job description

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey!

Responsibilities

Sales Support Representative (SSR)

Panasonic is seeking a Sales Support Representative, experienced in B2B technology sales, to assist the sales team in growing sales and increasing alignment between the Visual Sales organization and main office resources. The SSR will support the Territory Account Managers (TAM’s) in the field by providing administrative assistance.

• Primary responsibilities will be to assist the TAMs with sales support activities such as pipeline management, quoting, product availability, reseller communication and order tracking.
• They will help develop and manage relationships with customers, resellers, partners, and distributors that will lead to the attainment of revenue goals.
• The Sales Support Representative will be located on the West Coast and will report to the regional sales manager.

Sales And Administrative Support

• Assist sales personnel and resellers with deal registrations, pricing, pipeline management, and other service items required to move deals forward to close.
• Provide sales personnel and customers with order tracking information, product specifications, and other supporting information on an as‑needed basis.
• Collaborate with main office work partners (e.g. marketing, operations, supply chain, etc.) to assist sales personnel and customers with quick answers and efficient resolution of issues.
• Update existing Salesforce opportunities including adjusting for discontinued products.
• Create and update SPL’s for the sales team.
• Handle the show/sample/loan pool for the sales team. Order, track, and ensure SSL’s come back.
• Provide timely, accurate, and complete sales reports and forecasts. Attend required sales conference calls and meetings.

Qualifications

What You’ll Bring:

Education & Experience

• Bachelor’s degree in Business, Marketing, Communications preferred.
• Minimum of 3 years sales experience is required; inside sales experience preferred.
• Demonstrable experience in sales support administration, or similar.
• Proficiency in Microsoft Office.
• Experience with CRM systems required; experience using Salesforce required.

Competencies:

• High degree of multi‑tasking and prioritization of tasks will be required.
• Ability to reason quickly and act swiftly is required.
• Strong value‑based selling skills are required (e.g. relating, questioning, positioning, closing, etc.).
• Exceptional interpersonal skills and a proactive approach to problem solving.
• Ability to quickly acquire product knowledge and communicate with technical customers is required.
• Ability to confidently conduct virtual product demonstrations is required.

Communications

• The SSR will be customer‑facing and therefore must demonstrate a very high level of written and verbal communication skills, as well as strong active listening skills.
• The SSR must always demonstrate a very high level of responsiveness and thorough follow‑up.
• Ability to collaborate and thrive in cross‑functional teams and matrix reporting structures.
• Ability to quickly establish trust and build and maintain lasting relationships with customers, resellers, and other partners.
• Excellent written and verbal communication skills, as well as customer service skills.

Other Requirements:

• Some travel may be required (less than 10% of the time).

Benefits & Perks - What’s In It For You

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance – Tuition reimbursement for job‑related courses after six months of service.
• Health Management and Wellbeing Programs –Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
• Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition
• Annual Bonus Program - Opportunity for an annual performance-based bonus.

We Take Opportunity Seriously

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.

The wage range of$56,000 - $75,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

Salary Range

53k to 75k REQ-155312

Thank you for your interest in Panasonic.