Sales Support Representative exp. in Sales and Salesforce required

Panasonic Avionics Corporation; United States; On-site; USD 56,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Educational assistance

Life, disability insurance

Employee recognition program

Annual bonus program

Job summary

Panasonic Avionics Corporation is seeking a Sales Support Representative to assist TAMs with pipeline management, quoting, and order tracking on the West Coast. You will develop and maintain strong relationships with customers, resellers, and distributors to achieve revenue goals, collaborating across marketing, operations, and supply chain.

The role requires a Bachelor’s degree in business-related fields and at least 3 years of sales experience, with Salesforce experience highly preferred.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications preferred.
• Minimum of 3 years sales experience is required; inside sales experience preferred.
• Experience in sales support administration, or similar.
• Proficiency in Microsoft Office.
• Experience with CRM systems required; Salesforce preferred.

Responsibilities

• Assist TAMs with sales support activities: pipeline management, quoting, product availability, reseller communication, and order tracking.
• Develop and manage relationships with customers, resellers, partners, and distributors to hit revenue goals.
• Located on the West Coast and report to the regional sales manager.
• Support deal registrations, pricing, and pipeline management to move deals forward to close.
• Provide order tracking, product specs, and other information to sales and customers as needed.
• Collaborate with marketing, operations, and supply chain to resolve issues quickly.
• Update Salesforce opportunities and create/update SPLs for the sales team.
• Manage show/sample/loan pool; track SSLs and ensure returns.
• Provide timely sales reports and forecasts; attend required calls/meetings.

Skills

Relationship-building

Communication

Problem-solving

Multi-tasking

Adaptability

Education

Bachelor’s degree in Business/Marketing/Communications

Tools

Salesforce CRM

Microsoft Office

Job description

Overview

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey!

Responsibilities

Sales Support Representative (SSR)

https://www.youtube.com/watch?v=0tMgKm_71qs (by clicking this link you are being referred to an external site that is not part of Panasonic)

What You'll Get To Do:

• Primary responsibilities will be toassistthe TAMs with sales support activities such as pipeline management, quoting, product availability, resellercommunicationand order tracking.
• They will help develop and manage relationships with customers, resellers, partners, and distributors that will lead to the attainment of revenue goals.
• The Sales Support Representative will belocatedon the West Coast and will report to the regional sales manager.

Sales and Administrative Support:

• Assist sales personnel and resellers with deal registrations, pricing, pipeline management, and other service items required to move deals forward to close.
• Provide sales personnel and customers with order tracking information, product specifications, and other supporting information on an as-needed basis.
• Collaborate with main office work partners (e.g. marketing, operations, supply chain, etc.) to assist sales personnel and customers with quick answers and efficient resolution of issues.
• Update existing Salesforce opportunities including adjusting for discontinued products.
• Create and update SPL’s for the sales team.
• Handle the show/sample/loan pool for the sales team. Order, track, and ensure SSL’s come back.
• Provide timely, accurate, and complete sales reports and forecasts. Attend required sales conference calls and meetings.

Qualifications

What You'll Bring:

Education & Experience:

• Bachelor’s degree in Business, Marketing, Communications preferred.
• Minimum of 3 years sales experience is required; inside sales experience preferred.
• Demonstrable experience in sales support administration, or similar.
• Proficiency in Microsoft Office.
• Experience with CRM systems required; experience using Salesforce required.

Competencies: Key desired behaviors, e.g., problem solving, innovation, collaboration, etc.

• High degree of multi-tasking and prioritization of tasks will be required.
• Ability to reason quickly and act swiftly is required.
• Strong value-based selling skills are required (e.g. relating, questioning, positioning, closing, etc.).
• Exceptional interpersonal skills and a proactive approach to problem solving.
• Ability to quickly acquire product knowledge and communicate with technical customers is required.
• Ability to confidently conduct virtual product demonstrations is required.

Communications: Key communications contacts (internal/external) and level of persuasion required.

• The SSR will be customer-facing and therefore must demonstrate a very high level of written and verbal communication skills, as well as strong active listening skills.
• The SSR must always demonstrate a very high level of responsiveness and thorough follow-up.
• Ability to collaborate and thrive in cross-functional teams and matrix reporting structures.
• Ability to quickly establish trust and build and maintain lasting relationships with customers, resellers, and other partners.
• Excellent written and verbal communication skills, as well as customer service skills.

Other Requirements: e.g., working conditions, physical requirements, travel, etc.

• Some travel may be required (less than 10% of the time).

Benefits & Perks - What's In It For You:

Panasonic prioritizes total well-being and offers comprehensive benefits options to support physical, emotional, financial, social, and environmental health:

• Health Benefits– Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits– Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits– Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance– Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs–Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
• Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition
• Annual Bonus Program- Opportunity for an annual performance-based bonus.

We Take Opportunity Seriously:

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honestyhave been part of our core values for more than 100 years and we are proud of our diverse culture as an equalopportunity employer.

The wage range of$56,000 - $75,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

Thank you for your interest in Panasonic.

Salary Range

53k to 75k REQ-155312