Sales Support Representative

Vaco; Lawrence (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits.

401(k) retirement plan.

Job summary

Vaco is seeking a customer-focused Sales Support Representative to be the main contact for existing clients after the initial sales process. The role combines account management, project coordination, and customer support to build long-term client relationships while juggling multiple projects.

You will work with sales, operations, logistics, and product teams to ensure excellent customer experiences and successful project execution, while maintaining accurate client and project records in

Qualifications

• 2+ years of experience in account management, customer service, sales support, project coordination, or a related client-facing role.
• Strong communication and relationship-building skills.
• Ability to manage multiple projects and priorities simultaneously.
• Experience working cross-functionally with various internal teams.
• Excellent organizational skills and attention to detail.
• Comfortable handling customer inquiries and resolving issues in a professional manner.
• Proficiency with CRM systems and Microsoft Office applications.
• Self-motivated, proactive, and solution-oriented mindset.

Responsibilities

• Act as the primary contact for assigned customer accounts, maintaining strong relationships and delivering outstanding service.
• Support the sales team by managing client relationships after new business has been secured.
• Coordinate customer inquiries and requests, directing issues to the appropriate internal departments and ensuring timely resolution.
• Manage client projects from concept through completion, including gathering requirements, defining objectives, and coordinating deliverables.
• Prepare and present project quotes, timelines, and status updates to customers.
• Collaborate with cross-functional teams including sales, logistics, operations, and product departments to ensure project success.
• Conduct regular customer check-in calls to provide updates on ongoing projects and identify additional business opportunities.
• Monitor project progress and proactively address potential issues that could impact deadlines or customer satisfaction.
• Maintain accurate customer and project records within internal systems.
• Build long‑term partnerships with clients by understanding their business needs and recommending appropriate solutions.

Skills

Account management

Customer service

Project coordination

CRM systems

Microsoft Office

Cross-functional collaboration

Communication

Organizational skills

Tools

CRM software

Microsoft Office Suite

Job description

We are seeking a customer-focused and highly organized Sales Support Representative to serve as the primary point of contact for existing clients after the initial sales process. This role combines account management, project coordination, and customer support responsibilities, making it ideal for someone who enjoys building long-term client relationships while managing multiple projects in a fast-paced environment.

The successful candidate will partner closely with sales, operations, logistics, and product teams to ensure exceptional customer experiences and successful project execution.

Responsibilities

• Act as the primary contact for assigned customer accounts, maintaining strong relationships and delivering outstanding service.
• Support the sales team by managing client relationships after new business has been secured.
• Coordinate customer inquiries and requests, directing issues to the appropriate internal departments and ensuring timely resolution.
• Manage client projects from concept through completion, including gathering requirements, defining objectives, and coordinating deliverables.
• Prepare and present project quotes, timelines, and status updates to customers.
• Collaborate with cross-functional teams including sales, logistics, operations, and product departments to ensure project success.
• Conduct regular customer check-in calls to provide updates on ongoing projects and identify additional business opportunities.
• Monitor project progress and proactively address potential issues that could impact deadlines or customer satisfaction.
• Maintain accurate customer and project records within internal systems.
• Build long‑term partnerships with clients by understanding their business needs and recommending appropriate solutions.

Qualifications

• 2+ years of experience in account management, customer service, sales support, project coordination, or a related client‑facing role.
• Strong communication and relationship‑building skills.
• Ability to manage multiple projects and priorities simultaneously.
• Experience working cross‑functionally with various internal teams.
• Excellent organizational skills and attention to detail.
• Comfortable handling customer inquiries and resolving issues in a professional manner.
• Proficiency with CRM systems and Microsoft Office applications.
• Self‑motivated, proactive, and solution‑oriented mindset.

Compensation and Benefits

Salary range noted in this posting. Eligible for discretionary bonuses.

• Medical, dental, and vision benefits.
• 401(k) retirement plan.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.