Customer Service Representative

Vaco; Lake Forest (CA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Job summary

Vaco is hiring a Customer Support Specialist in Lake Forest, California. The role involves interacting with customers and vendors, preparing quotes, and ensuring work is scheduled and completed efficiently. Candidates should have at least 2 years of relevant customer service experience and possess strong communication and problem-solving skills. The starting pay is between $24.00 and $28.00 per hour, plus potential discretionary bonuses and benefits including medical, dental, vision, and a 401(k) retirement plan.

Qualifications

• 2+ years of related customer service experience.
• Comfortable on the phone and in writing professional emails.
• Able to maintain a professional demeanor while fostering friendly relationships.

Responsibilities

• Interact with customers and vendors.
• Prepare quotes, write up jobs, and work with project managers.
• Ensure work is scheduled and completed as directed.

Skills

Customer service experience

Problem solving

Communication skills

Organizational skills

Job description

JOB DESCRIPTION

We are actively hiring a Customer Support Specialist to interact with customers and vendors, prepare quotes, write up jobs, work with project managers, drivers, and field staff to ensure that work is scheduled and completed as directed.

YOU CAN SUCCEED AT THIS JOB IF

• You are comfortable on the phone and writing professional emails.
• You like to learn new complex concepts.
• You enjoy working with others in a collaborative environment.
• You work well independently.
• You enjoy problem solving.
• You are excited about helping your colleagues and our customers.
• You are not afraid to ask questions.
• You are able to remember and accurately apply the information and processes that you have been taught.
• You have the ability to maintain a professional demeanor while fostering friendly relationships with clients and colleagues.
• You manage pressure well and can keep calm in challenging situations.
• You are flexible and enjoy environments where you can pivot and respond to changing priorities.

FACTORS FOR SUCCESS

• 2+ years of related customer service experience
• Resourceful self-starter who is interested in researching answers to questions from available information.
• Analytical skills and ability to think outside the box
• Organizational and time management skills
• Motivation and ability to learn new concepts quickly and adapt to a changing environment
• Strong critical thinking and problem solving skills

PAY

• Starting hourly rate will be $24.00 - $28.00 per hour based on your experience.
• Individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

EEO NOTICE

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. We provide reasonable accommodations for persons with disabilities and maintain privacy according to applicable laws. Workplace discrimination is illegal.