Sales Support Representative

Gilder Search Group; Grand Rapids (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k matching

ROTH option

Company events

Paid Holidays and PTO

Career paths

Job summary

MCPc is seeking a Sales Support Representative in the Client Services department to support post-sales administrative activities, manage orders and backlogs, and maintain CRM records. The role involves active daily communication with customers and MCPc teams to ensure accurate information flow and high service levels.

You will help manage quotes, open opportunities, training on MCPconnect, and system integrations, while identifying new opportunities within existing client relationships.

Qualifications

• Minimum of 2 years relevant customer service experience or formal business education required.
• Excellent written and verbal communication skills.
• Strong organization, prioritization, multitasking, and problem-solving abilities.
• Proficiency with Microsoft Office Suite including Excel.
• Reliable car transportation.
• Regular attendance and punctuality required.

Responsibilities

• Interact with MCPc Account Managers, Sales Support staff, and clients to provide post-sales administrative support.
• Process customer orders, review PO terms, pricing, and customer requirements.
• Manage customer records, opportunities, and backlog for timely fulfillment and tracking.
• Communicate with customers and internal teams professionally, in writing and verbally.
• Escalate issues with documentation to Client Service Leadership when needed.
• Train customers on MCPconnect portal and assist with system integrations (EDI, Ecommerce).
• Collaborate with other departments to resolve client issues and improve service levels.

Skills

Customer service

Written/verbal communication

Microsoft Excel

Multitasking

Education

Formal business education

Tools

CRM systems

ERP (JDEdwards/In4Suite)

Job description

Title: Sales Support Representative

Department: Client Services

Position Summary:

The Sales Support Representative is responsible for interacting and collaborating with MCPc Account Managers, Sales Support staff, and MCPc’s client base with the primary objective of supporting post sales administrative support and ensuring alignment between Sales and Operations teams. The role supports customer service, order management, CRM maintenance, opportunity management, and issue resolution while delivering best-in-class customer experience.

Responsibilities:

• Effectively manage customer requests through the MCPc quoting process to ensure timely customer response.
• Manage open opportunities and use various client-specific vendor portals.
• Assist with required maintenance of customer records.
• Communicate daily with customers and employees in a professional manner verbally and in writing.
• Manage tickets on department service board.
• Provide critical communication points to internal and external stakeholders.
• Escalate issues promptly to Client Service Leadership with required documentation.
• Process customer orders accurately by reviewing purchase orders, freight terms, pricing, specifications, and customer requirements.
• Manage customer order fulfillment functions and open order backlogs.
• Manage MCPconnect customer ordering portal and train customers on use.
• Create bulk order requests, consignment POs, and orders.
• Manage system integrations including EDI, Ecommerce, and Quote Exports.
• Collaborate with other departments to resolve client issues.
• Maintain product, vendor, pricing, and customer knowledge to exceed expectations.
• Identify new opportunities within the existing client base.
• Perform other duties as directed by Client Services leadership.

Key Outcomes of this Position:

• Provide timely and accurate customer support and order management.
• Maintain effective opportunity and backlog management processes.
• Promote optimized cash flow and high customer satisfaction.

Required Qualifications:

• Minimum of 2 years relevant customer service experience or formal business education required.
• Excellent written and verbal communication skills.
• Strong organization, prioritization, multitasking, and problem-solving abilities.
• Proficiency with Microsoft Office Suite including Excel.
• Reliable car transportation.
• Regular attendance and punctuality required.

Preferred Qualifications:

• Customer service and/or sales experience preferred.
• CRM experience preferred.
• ERP systems experience (JDEdwards or In4Suite) valuable but not required.
• Industry experience a plus.

Physical Requirements:

• Frequent sitting with occasional walking, carrying light objects, grasping, and reaching.
• Rare stooping/crouching and ability to speak, listen, and maintain clarity of vision.
• Work is performed in a temperature-controlled office environment with occasional driving to office or customer locations.

Benefits & Appreciation

• 401k matching and ROTH option.
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement.