Sales Support Representative

TESSCO Technologies; Cockeysville (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading company in telecommunications is seeking a Sales Support Representative in Hunt Valley, MD, to provide dynamic support to customers. Candidates should be detail-oriented, able to thrive in a fast-paced environment, and possess strong communication and collaborative skills. Join our team and contribute to our customers' satisfaction and success.

Benefits

401K with company match

Comprehensive medical, dental, vision, and prescription plans

Tuition subsidy for skill development

Qualifications

• Minimum 2 years of experience in sales account management support.
• Experience in wireless communications preferred.
• Ability to work without direct supervision.

Responsibilities

• Act as primary contact for daily customer support interactions.
• Process quotes and orders in an accurate and timely manner.
• Collaborate effectively with sales reps and teams.

Skills

Communication

Customer Service

Collaboration

Attention to Detail

Education

Bachelor’s degree or equivalent documented experience

Tools

Salesforce CRM

SAP ERP

Microsoft Office

Job description

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This range is provided by TESSCO Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $55,000.00/yr

An exciting career as a Sales Support Representative in Hunt Valley, MD is available at Tessco! We are looking for a collaborative team member with a desire to serve our customers in a professional and friendly manner. This position is a key member of our organization providing daily dynamic support to our customers. The ideal candidate must possess high attention to detail, strong work ethic, and be capable of engaging in a fast-paced team environment.

Tessco Technologies is a leading North American value-added distributor of products and solutions for Wireless Networking, In-building signal coverage and cellular infrastructure applications. We are a fast-paced, aggressive company in an exciting, high-growth market that has shown consistent year-over-year revenue expansion. By partnering with our vendors and clients, we are able to position valued solutions for all of their wireless communications needs.

Responsibilities

• Contribute to the development of customer relationships and attainment of Tessco goals by acting as the primary contact for daily customer support interactions
• Process quotes and orders in an accurate and timely manner
• Manage pre-sale and post-sale requests and follow-up communication with customers
• Collaborate effectively with sales reps and cross-functional teams to successfully address customer needs
• Prepare reports, provide account maintenance, and assist with projects as needed
• Convert inquiries into orders while promoting Tessco’s value proposition in all customer correspondence
• Provide an exceptional customer experience on each call or interaction
• Develop and maintain knowledge of products, solutions, and value-added services

Qualifications

• Bachelor’s degree or equivalent documented experience and skills
• Minimum 2 years of experience in sales account management support
• Experience in wireless communications, technology, and infrastructure preferred
• Experience working with Salesforce CRM desired
• Experience working with SAP ERP desired

Knowledge, Skills, And Abilities

• Exceptional written, verbal and listening communication skills
• Demonstrated customer service skills
• Positive attitude and professional demeanor
• Strong desire to collaborate in the support of customer's needs
• Performance-minded and goal driven
• Experience with the Microsoft Office suite (i.e., Word, Excel, and Outlook)
• Ability to prioritize urgent tasks and manage time efficiently
• Ability to work without direct supervision as a self-starter

Salary Range: $50,000 - $55,000

Why Join Our Team?

• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy

Tessco Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

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