Sales Support Representative

Ferguson Enterprises, Inc.; Beltsville (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Join Ferguson Enterprises as a Sales Support Representative, where you'll work closely with sales associates to deliver exceptional customer service. This onsite role involves assisting with quotations, managing order processing, and enhancing customer relationships in the Plumbing and HVAC industry. The position offers a competitive salary, benefits, and a supportive work environment.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Mental health coverage

Paid parental leave

Associate discounts

Qualifications

• 0-3 years of sales or customer service experience preferred.
• Plumbing/HVAC industry knowledge is a plus.
• High motivation and customer service-oriented mentality.

Responsibilities

• Support customer needs and provide personalized service.
• Handle sales calls and respond to customer inquiries.
• Coordinate deliveries and ensure timely quotations.

Skills

Sales Skills

Customer Service Skills

Digital Literacy

Tools

CRM System

Microsoft Office

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries : Commercial / Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative.

Onsite Position Location :

Schedule :

M-F 8 : 30am - 5pm plus one Saturday per month from 7 : 30am - 12pm.

Responsibilities :

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications :

• 0-3 years of sales and / or customer service experience is preferred.
• Plumbing / HVAC industry experience or knowledge a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service-oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

About Ferguson Enterprises, Inc. :

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC / R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.

Create a job alert for this search

We Care About Your Privacy

We and our 1 partners store and access personal data, like browsing data or unique identifiers, on your device. Selecting I Accept enables tracking technologies to support the purposes shown under we and our partners process data to provide. Selecting Reject All or withdrawing your consent will disable them. If trackers are disabled, some content and ads you see may not be as relevant to you. You can resurface this menu to change your choices or withdraw consent at any time by clicking the Show Purposes link on the bottom of the webpage [or the floating icon on the bottom-left of the webpage, if applicable]. Your choices will have effect within our Website. For more details, refer to our Privacy Policy.

We and our partners process data to provide:

Use precise geolocation data. Actively scan device characteristics for identification. Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development.