Account Support Representative

Great Minds; Washington (District of Columbia); Remote; USD 43,000 - 49,000; Full time

Job summary

Great Minds is seeking an Account Support Representative to join its sales team. This full-time remote role assists with renewals, manages inbound leads, and supports clients in educational settings. Ideal candidates will have a background in education and strong communication skills, contributing to a mission-focused organization dedicated to improving the quality of education.

Qualifications

• 1+ years’ experience in the education field.
• No direct sales experience required, but willingness to make outbound calls.
• Ability to present Great Minds materials via Zoom.

Responsibilities

• Pre-sales work including setting appointments and qualifying leads.
• Manage inbound leads and assist with customer renewals.
• Execute add-on sales campaigns to existing customers.

Skills

Excellent verbal and written communication skills

Highly organized self-starter

Solid organizational skills

Education

Bachelor’s degree in education, business, marketing, or liberal arts

Tools

Salesforce

Job description

COMPANY PROFILE

Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum,Wit & Wisdom,Eureka Math andPhD Science, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.

For additional information please visit: www.greatminds.org

OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

Job Purpose

Account Support Representatives (ASR) are an integral part of the Sales Team at Great Minds. This role will work very closely with any open regions that might need help with renewals or inbound leads. The Account Support Representative will be reaching out to inbound leads in open territories that might generate new business opportunities, and they will also assist with any existing customers in open territories to support them in their implementation journey. You will work closely with the Inside Sales Supervisor (ISS) and Account Solutions Manager (ASM) on open territory requests. You will also be asked to support in some presentations around our newest ELA curriculum Arts & Letters and Eureka Math 2.

This role is anexciting opportunity for someone looking to build their sales knowledge and skills to become anAccount Representative tocontribute to Great Mind’sorganizational missionto createcurriculum andresourcesthatensure all students have access to a quality education in the full range of liberal arts and sciences.

Responsibilities

• Pre-sales work (e.g. setting appointments, qualifying leads, discovery calls, associated follow up, managing customer questions and concerns, sampling product, etc.)

• Manage and respond to inbound leads in the sales territory

• Support with renewal business in open territories- existing customers to retain renewal of consumable and digital materials and as well achieve cross-sell and upsell goals

• Negotiate and quote products for purchase

• Execute add-on sales campaigns to existing customers

• Understand the general health of the clients’ implementation to refer training and implementation support when necessary

• Meet virtually via Zoom to prospective clients

Required Qualifications

• 1+ years’ experience in the education field with a strong ability to influence decision making.

• No direct sales experience required, but an appetite and readiness to make outbound phone calls to schools and school systems

• Excellent verbal and written communication skills

• Highly organized self-starter with the ability to thrive in a fast-paced environment with shifting priorities

• Capacity to present Great Minds materials to small and large audiences via Zoom

• Solid organizational skills including attention to detail and proactiveproblem solving

• Ability to work independently and collaboratively

Preferred Qualifications

• Working knowledge of CRM like Salesforce

• K12 classroom teaching, PD, and/or sales experience a plus

• Ability to work independently and collaboratively

• Academic and growth mindset

• Commitment to high standards

Required Education

Bachelor’s degree in education, business, marketing, or liberal arts preferred (or equivalent business experience)

Status

Full-time

Location

Remote

The expected base salary range for this position is $43,000-$49,000, however the offered salarymay be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact [e-mail]

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

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