Sales Support & Project Coordination Specialist

Proconex; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Premium medical

401K match

Tuition reimbursement

Job summary

Proconex is seeking a Sales Support Specialist to bolster sales operations, order execution, and project coordination. This role acts as the hub between customers, suppliers, and internal teams to ensure accurate orders, proper documentation, and on-time delivery.

Ideal candidates bring 2+ years in sales support, ERP/CRM proficiency, and strong communication skills to support continuous improvement initiatives and high customer satisfaction.

Qualifications

• 2+ years of experience in sales support or order fulfillment

Responsibilities

• Coordinate customer purchase orders and resolve order-related issues with customers, suppliers, purchasing, and internal teams.
• Support sales engineers with quotations, order entry, change orders, project coordination, and administrative activities.
• Create and manage purchase orders and transactions within ERP systems, customer web portals, or ticketing systems.
• Monitor critical orders, expedite shipments, and help ensure supplier delivery commitments are met.
• Maintain customer records, project documentation, reports, and document control processes.
• Respond to customer inquiries, provide product information, and manage customer portal activities.
• Coordinate training quotations, registrations, and logistics as needed.
• Support inventory, shipping, inspection scheduling, and documentation requirements.
• Collaborate with operations and business teams to identify root causes, improve processes, and implement solutions.
• Attend customer, supplier, and internal meetings as required.

Skills

Sales support

ERP systems

CRM systems

Ticketing systems

Microsoft Office

Stakeholder communication

Tools

IFS ERP

CRM

Ticketing systems

Job description

Proconex is seeking a Sales Support Specialist to bolster sales operations, order execution, and project coordination. This role acts as the hub between customers, suppliers, and internal teams to ensure accurate orders, proper documentation, and on-time delivery.

Ideal candidates bring 2+ years in sales support, ERP/CRM proficiency, and strong communication skills to support continuous improvement initiatives and high customer satisfaction.