Sales Support & Order Processing Associate

HME; Carlsbad (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

HME is seeking a Sales Support Representative to join our team in Carlsbad, California. You will handle customer orders across phone, fax, email, and web channels, entering them into our ERP system and ensuring accuracy.

You will also respond to pricing and order status inquiries, create dealer and end-user records, assist via Live Chat, and back up other Sales Support staff as needed. Qualified candidates have a high school diploma and 0–2 years of experience.

Qualifications

• Professional demeanor and pleasant telephone manner.
• Detail-oriented with strong grammar.
• Strong mathematical ability for order verification.
• Good multitasking skills.
• 0–2 years related field experience.
• High School Diploma.

Responsibilities

• Process customer orders via phone, fax, email and internet into ERP.
• Verify orders for accuracy and enter dealer orders.
• Create Cloud accounts and manage sales communications.
• Answer pricing, availability and order status inquiries via phone and live chat.
• Back up other Sales Support Representatives as needed.
• Handle internal documentation for ordering of products.

Skills

Professional demeanor

Pleasant telephone manner

Attention to detail

Good grammar skills

Mathematical ability

Multitasking ability

Education

High School Diploma

Job description

HME is seeking a Sales Support Representative to join our team in Carlsbad, California. You will handle customer orders across phone, fax, email, and web channels, entering them into our ERP system and ensuring accuracy.

You will also respond to pricing and order status inquiries, create dealer and end-user records, assist via Live Chat, and back up other Sales Support staff as needed. Qualified candidates have a high school diploma and 0–2 years of experience.