Sales Support Representative I

HME; Carlsbad (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

HME is seeking a Sales Support Representative to join our team in Carlsbad, California. You will handle customer orders across phone, fax, email, and web channels, entering them into our ERP system and ensuring accuracy.

You will also respond to pricing and order status inquiries, create dealer and end-user records, assist via Live Chat, and back up other Sales Support staff as needed. Qualified candidates have a high school diploma and 0–2 years of experience.

Qualifications

• Professional demeanor and pleasant telephone manner.
• Detail-oriented with strong grammar.
• Strong mathematical ability for order verification.
• Good multitasking skills.
• 0–2 years related field experience.
• High School Diploma.

Responsibilities

• Process customer orders via phone, fax, email and internet into ERP.
• Verify orders for accuracy and enter dealer orders.
• Create Cloud accounts and manage sales communications.
• Answer pricing, availability and order status inquiries via phone and live chat.
• Back up other Sales Support Representatives as needed.
• Handle internal documentation for ordering of products.

Skills

Professional demeanor

Pleasant telephone manner

Attention to detail

Good grammar skills

Mathematical ability

Multitasking ability

Education

High School Diploma

Job description

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

HME is looking for your talent! If you are a Sales Support Representative, we would love to hear from you!

What You Will Do In The Position

• Order Processing
  • Processers customer phone orders, faxed orders, email orders and internet orders from customers, enters orders into the ERP system and files all sales orders.
  • Processes quotes from Inside Sales and sales orders from Outside Sales.
  • Verifies sales orders for accuracy.
  • Processes assigned territory Dealer orders by receiving, reviewing for accuracy, confirming complete end user information and entering in ERP system.
  • Creates Cloud accounts on website and in ERP.
  • Pulls emails from the Sales Support Inbox throughout the day, ensuring there are no emails left at the end of the day.
  • Stays on queue when arriving to work and through the workday while at desk.
• Inbound Sales Inquiries
  • Answers incoming calls for HME product pricing, availability of equipment, status of orders, etc.
  • Determines correct HME part number required by customer based on description.
  • Notifies Regional Sales Manager or Inside Sales Representative of any immediate purchase needs of customer.
  • Writes up customer orders.
  • Assists customers through Live Chat with purchase inquiries.
  • Checks voicemail twice daily and returns customer calls.
  • Backs up other Sales Support Representatives in their absence.
• General Support
  • Provides Regional Sales Managers and Inside Sales Representatives with support in completing internal documentation for ordering of products by customer

What You Will Need To Succeed

• Qualifications
  • Professional demeanor.
  • Pleasant telephone manner.
  • Attention to detail.
  • Good grammar skills.
  • Good mathematical ability for order verification.
  • Good multitasking ability
• Experience
  • 0 - 2 years Related Field
• Education
  • High School Diploma
• Travel: 0%

Pay Range: $18.00-$23.32/hour. This is the pay range we reasonably expect to pay for the role. It may vary depending on experience and other factors. Our benefits package includes tuition reimbursement, three weeks of paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401 (k) contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to handle or manipulate objects. The employee is regularly required to talk or hear, stand, walk, sit, work with computer and office equipment, machinery, or electrical tools, and reach with hands and arms. The employee is occasionally required to climb or balance, and stoop, kneel, crouch, or crawl.

Position requires frequent contact outside the department or company and the noise level in the work environment is usually quiet to moderate with occasional loud noise. The employee occasionally works near moving mechanical parts, works in high, precarious places, is exposed to fumes and/or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and is regularly at risk of electric shock.