Sales Support & Operations Coordinator

Oticon, Inc; Franklin Township (NJ); On-site; USD 54,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Life insurance

Disability insurance

Pre-tax Health Savings Account

Flexible Spending Accounts

Commuter benefits

Job summary

Oticon Inc. is seeking a Sales Support Coordinator to join our Business Development Group in New Jersey. You will streamline operations, coordinate schedules, onboard customers, and support the BDG to deliver exceptional service and growth in our contractual accounts.

In this role you will manage travel and meetings, prepare reports, develop training materials, and maintain CRM data in Salesforce, collaborating with internal teams to ensure a seamless customer experience.

Qualifications

• Minimum of three years in a related role, with preferred experience in the hearing aid industry.
• Excellent time-management and prioritization skills.
• Strong organizational aptitude with attention to detail.
• Outstanding written and verbal communication skills.
• High level of discretion, confidentiality, and professionalism.
• Ability to work independently and in a team.
• Strong problem-solving skills in a dynamic environment.
• Experience in fast-paced settings.
• Proficient with MS Office and CRM systems.

Responsibilities

• Manage and coordinate schedules, appointments, and travel arrangements for sales team members.
• Onboard new customers and provide ongoing updates regarding progress and compliance to their agreements.
• Answer customer questions and resolve concerns via phone calls and email.
• Prepare and distribute sales reports, presentations, and correspondence.
• Assist in the preparation and organization of meetings and training events with Events department.
• Collaborate on training materials to support customers' clinics and staff.
• Participate in conference calls and webinars to relay information and train customers and colleagues.
• Maintain and update customer lists and sales records.
• Serve as liaison with internal departments to ensure excellent customer experience.
• Manage internal newsletter content, formatting and design.
• Assist with due diligence document collection and submission.
• Track customer agreements from lead to execution.
• Update Salesforce data related to BDG Contracts.

Skills

Experience

Time Management

Organizational Skills

Communication

Professionalism

Collaboration

Adaptability

Fast-Paced Environments

Technical Proficiency

CRM Expertise

Tools

Microsoft Office Suite

OneDrive

SharePoint

Excel

PowerPoint

Job description

Oticon Inc. is seeking a Sales Support Coordinator to join our Business Development Group in New Jersey. You will streamline operations, coordinate schedules, onboard customers, and support the BDG to deliver exceptional service and growth in our contractual accounts.

In this role you will manage travel and meetings, prepare reports, develop training materials, and maintain CRM data in Salesforce, collaborating with internal teams to ensure a seamless customer experience.