Sales Support & Operations Analyst

Socket.dev; Mobile (AL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

401K Plan

Health Savings Account (HSA)

Life and AD&D Insurance

Educational Assistance Plan

Job summary

Uniti is seeking a Sales Support Analyst to serve as the primary support partner for a Regional VP sales area, reducing administrative workload and improving response times across quotes, billing, and escalations.

You will liaise with Sales and internal teams, manage intercompany quote and order requests, and help prepare handoff packages for Order Management. Strong communication and Salesforce proficiency are essential.

Qualifications

• Bachelor’s degree in Business, Communications, Sales Operations, or related field preferred, or equivalent combination of education and experience.
• Experience supporting sales teams, customer operations, order management, billing, or related business functions.
• Strong organizational skills with the ability to manage multiple requests, priorities, and follow-up activities simultaneously.
• Experience working cross-functionally with multiple departments in a fast-paced environment.
• Ability to analyze issues, identify root causes, and recommend process improvements.
• Strong written and verbal communication skills.
• Proficiency with Salesforce and Microsoft Office applications.

Responsibilities

• Serve as the primary support partner aligned to an assigned Regional VP sales area.
• Reduce administrative, operational, and follow-up work that diverts sellers from customer-facing selling time.
• Improve responsiveness, consistency, and visibility across quote support, billing issues, escalations, and internal coordination.
• Act as a liaison between Sales and key support teams to move requests forward efficiently.
• Serve as the main point of contact for Uniti Solutions and Uniti Fiber intercompany quote and order requests.
• Monitor and manage intercompany quote and order requests received through shared communication channels.
• Review incoming requests for completeness, accuracy, and required supporting documentation before routing to downstream teams.
• Research requests against established Rules of Engagement and identify items requiring additional review.
• Partner with Sales Leadership on requests that may require a “no bid” response or further escalation.
• Coordinate compliant quote requests by submitting them to Engineering, Costing, and Pricing for evaluation and response.
• Track quote requests through the internal review process and follow up on open or aging items.
• Communicate quote responses and status updates back to the original requestor.
• Support quote-to-order readiness by gathering required information and preparing complete handoff packages for the Order Management team.
• Assist sellers with non-revenue-generating Voice Change Requests.
• Manage setup of Referral Agents in Salesforce and Ubuy.
• Assist with billing-related questions, issues, and escalations raised by Sales.
• Contact first-time billers to confirm invoice receipt and validate customer billing contact information in company systems.
• Complete vendor forms required to support customer ACH payment setup.
• Triage sales escalations and determine the most appropriate path for resolution across internal teams.
• Coordinate with Billing, Engineering, Costing, Pricing, Order Management, Customer Experience, and other support teams as needed.
• Document issue details and root cause information where applicable.
• Perform root cause analysis on escalations and communicate findings back to Sales Operations for business process assessment.
• Identify recurring issues, process gaps, and regional trends, and provide feedback to Sales Leadership, Sales Operations, and Customer Experience teams.
• Partner with Account Executives, Sales Support, and Sales Leadership to provide ongoing guidance on business processes and systems.
• Help improve seller productivity by centralizing support tasks that can be managed outside of the direct selling role.

Skills

Strong written and verbal沟通

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

Microsoft Office

Job description

Uniti is seeking a Sales Support Analyst to serve as the primary support partner for a Regional VP sales area, reducing administrative workload and improving response times across quotes, billing, and escalations.

You will liaise with Sales and internal teams, manage intercompany quote and order requests, and help prepare handoff packages for Order Management. Strong communication and Salesforce proficiency are essential.