Sales Support Lead - Emerging Leader in Sales Ops

CBRE Group, Inc.; Columbus, Northern (OH, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

CBRE Group, Inc. in Columbus, OH is seeking a Sales Support Lead to join our downtown team. This entry-level leadership role focuses on coordinating operations, supporting marketing efforts, and guiding a Sales Support Team to deliver exceptional service within a dynamic real estate environment.

You will mentor and coach team members, help refine processes, and collaborate with sales professionals to improve performance and drive client success.

Responsibilities

• Plan, coordinate, schedule, and oversee the activities of the team members.
• Review voucher forms and process Brokers' commission payments.
• Maximize the sales team's productivity through review, evaluation, and implementation of effective business processes.
• Oversee the tracking of office transactions (listings, sales/leases, expenses, client reimbursements, etc.).
• Interact with clients on property tours and resolve issues and inquiries.
• Consult with sales professionals and provide recommendations on marketing practices.
• Coordinate the production and execution of property marketing campaigns that include property information materials, comparable market analyses, and targeted mailing lists.
• Serve as a point of contact for the sales team for information requests.
• Provide input for staff member’s performance review. Provide feedback and recommend recruitment, advancement, corrective action, and termination of employees. Mentor, train, and coach junior sales team members to further development.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Have a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

Job description

CBRE Group, Inc. in Columbus, OH is seeking a Sales Support Lead to join our downtown team. This entry-level leadership role focuses on coordinating operations, supporting marketing efforts, and guiding a Sales Support Team to deliver exceptional service within a dynamic real estate environment.

You will mentor and coach team members, help refine processes, and collaborate with sales professionals to improve performance and drive client success.