Sales Support Lead

CBRE Group, Inc.; Columbus, Northern (OH, KY); On-site; USD 52,000 - 76,000; Full time

Job summary

CBRE Group, Inc. in Columbus, OH is seeking a Sales Support Lead to join our downtown team. This entry-level leadership role focuses on coordinating operations, supporting marketing efforts, and guiding a Sales Support Team to deliver exceptional service within a dynamic real estate environment.

You will mentor and coach team members, help refine processes, and collaborate with sales professionals to improve performance and drive client success.

Responsibilities

• Plan, coordinate, schedule, and oversee the activities of the team members.
• Review voucher forms and process Brokers' commission payments.
• Maximize the sales team's productivity through review, evaluation, and implementation of effective business processes.
• Oversee the tracking of office transactions (listings, sales/leases, expenses, client reimbursements, etc.).
• Interact with clients on property tours and resolve issues and inquiries.
• Consult with sales professionals and provide recommendations on marketing practices.
• Coordinate the production and execution of property marketing campaigns that include property information materials, comparable market analyses, and targeted mailing lists.
• Serve as a point of contact for the sales team for information requests.
• Provide input for staff member’s performance review. Provide feedback and recommend recruitment, advancement, corrective action, and termination of employees. Mentor, train, and coach junior sales team members to further development.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Have a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

Job description

About the Role:

Are you ready to take the next step in your career and grow into a future leadership role? CBRE is seeking a collaborative, organized, and proactive Sales Support Lead to join our team in our stunning downtown Columbus office. This unique opportunity combines the excitement of supporting high-performing sales professionals with the chance to provide leadership and guidance to a talented Sales Support Team.

As a Sales Support Lead, you'll play a pivotal role in helping our sales professionals succeed by coordinating critical business operations, supporting marketing initiatives, enhancing processes, and ensuring exceptional service delivery. At the same time, you'll serve as a leader within the Sales Support function, acting as a mentor, coach, and trusted resource for team members while helping drive team performance and best practices.

While this role does not have direct reports, it is designed as an entry-level leadership position that offers meaningful opportunities to develop people leadership, influence team success, and expand your professional capabilities. You'll gain valuable exposure to business strategy, sales operations, and team leadership while building the skills needed for future advancement within CBRE.

If you're energized by the idea of supporting a dynamic sales organization, leading through influence, and building a long-term career with a global industry leader, we'd love to hear from you. Join us in downtown Columbus and be part of a team where your contributions make a direct impact and your growth potential is limitless.

What You’ll Do:

• Plan, coordinate, schedule, and oversee the activities of the team members.
• Review voucher forms and process Brokers' commission payments.
• Maximize the sales team's productivity through review, evaluation, and implementation of effective business processes.
• Oversee the tracking of office transactions (listings, sales/leases, expenses, client reimbursements, etc.).
• Interact with clients on property tours and resolve issues and inquiries.
• Consult with sales professionals and provide recommendations on marketing practices.
• Coordinate the production and execution of property marketing campaigns that include property information materials, comparable market analyses, and targeted mailing lists.
• Serve as a point of contact for the sales team for information requests.
• Provide input for staff member’s performance review. Provide feedback and recommend recruitment, advancement, corrective action, and termination of employees. Mentor, train, and coach junior sales team members to further development.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Have a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.