Sales Support Engineer [Construction Experience / Start Imm / 5D wk]

Zenith Engineering Pte Ltd; Pioneer (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Zenith Engineering Pte Ltd is seeking a Sales Support Engineer to provide technical expertise to the sales team, support product demonstrations, pre-sales consultations, and post-sales support. The role emphasizes clear communication and a customer-first mindset.

The candidate will translate customer needs into comprehensive solutions, coordinate with engineering teams, and assist in preparing proposals and sales materials. Travel may be required. Excellent presentation skills are essential.

Qualifications

• Diploma in Engineering or related field required.
• 2–5 years of proven experience in technical sales or engineering support.
• Prefer experience in the construction industry.
• Ability to communicate engineering concepts to both technical and non-technical audiences.
• Willingness to travel occasionally for customer meetings.

Responsibilities

• Interpret and transform customer needs into solution proposals.
• Drive competitive solution development, cost optimization, and scoping strategy.
• Coordinate production planning and delivery schedules.
• Collaborate with internal engineering teams to ensure solution feasibility.
• Prepare technical documentation and sales collateral.

Skills

Technical sales

Customer communication

CRM software

Presentation skills

Travel readiness

Problem solving

Education

Diploma in Engineering or related field

Tools

CRM software

Job description

Look for candidates with construction background.

The Sales Support Engineer will play a critical role in providing technical expertise and support to our sales team, ensuring successful product demonstrations, pre-sales consultations, and post-sales support. The ideal candidate will possess a blend of technical proficiency, excellent communication skills, and a customer-centric mindset.

Duties & Responsibilities

Commercial & Technical Support

• Interpret and transform customer needs into comprehensive solution proposals
• Drive competitive solution development, cost optimization, and scoping strategy
• Coordinate production planning and delivery schedules
• Collaborate with internal technical/Engineering teams to ensure solution accuracy and feasibility
• Prepare and maintain technical documentation, presentation materials and marketing collateral for sales efforts

Client Engagement & Communication

• Serve as a technical liaison between client, and the production.
• Address and resolve customer queries or technical concerns efficiently
• Maintain professionalism in all client-facing interactions and communications
• Build strong relationships with key customer stakeholders

Operational Support

• Monitor and track order delivery timelines to ensure prompt fulfilments
• Support the Sales team in day-to-day customer service activities and operational coordination.
• Maintain accurate customer records, order information and databases
• Stay updated on product and service offerings to support client inquiries
• Assist in preparing periodic reports for management review

Other ad-hoc tasks as assigned by Line Manager or the Management.

Requirements

• At least diploma in Engineering related field. Other fields will be considered as well.
• 2 to 5 years of proven experience in a technical sales or engineering support, preferably in construction industry.
• Strong understanding of engineering technical concepts and the ability to communicate them effectively to both technical and non-technical audiences.
• Willingness to travel occasionally for customer meetings and other locations.

• Excellent presentation and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• Proficiency in using CRM software and other sales support tools.
• Self-motivated with the ability to work independently as well as part of a team in a fast-paced environment.
• Strong problem-solving skills and the ability to thrive in a dynamic, customer-focused role.