Customer Success Support Role/Sales Support Role

Contractor Foreman; United States; Remote; USD 28,000 - 48,000; Full time

Benefits offered by this job

Remote work

Quiet workspace

Job summary

Contractor Foreman is seeking a remote Customer Success/Sales Support specialist to engage new prospects who visit our Construction Management software site. You will reach out by email and phone, answer questions about the product and pricing, and guide leads to book a product demonstration or register for a 30-day free trial.

Initially focused on qualification and outbound outreach, you may grow into performing product demonstrations as you gain familiarity with our platform and customers in

Qualifications

• Must be able to work remotely from the United States.
• Experience with customer success and sales support.
• Excellent spoken and written English.
• Ability to learn product and pricing details quickly.

Responsibilities

• Contact new prospects via email and phone after they visit our site.
• Answer questions about the product and pricing and guide to demonstrations.
• Schedule and coordinate 30-day free trials and product demos.
• Record notes in the CRM and maintain accurate prospect data.

Skills

Phone skills

Email skills

Chat skills

Construction knowledge

Customer Success experience

Tools

CRM system

Job description

This is a remote position.

Contractor Foreman is a growing web based software company seeking experienced customer success and sales support team member.

As a Customer Success/Sales Support person, you will be responsible for contacting new prospects who have expressed an interest in our Construction Management software.

Our firm advertises extensively via many channels, resulting in the prospects landing on our web site to research our All-in-one Construction Management Software.

When a prospect does come to our site, their contact information is captured in our CRM, so you will contact them promptly via email and phone, with the focus on answering some simple questions on the product and the pricing and guide them to book a demonstration with one of our team and/or registering for our 30 day free trial.

Over time, we would expect you to be able to do demonstrations.

Requirements Key Skills:

• Phone skills (i.e. leaving appropriate messages, good listening skills, pleasant voice, excellent spoken English)
• Able to use our CRM to take good notes on the calls and recording appropriate information about the prospect.
• Email skills (i.e. excellent written English – clearly and briefly stating your points, and able to use email effectively).
• Chat Skills (i.e. able to use chat tools effectively)
• Some knowledge of the Construction Business would be helpful but you must be willing to learn more about it.
• Experience with Customer Success would be an asset.

Please ensure your application indicates what software tools you are currently familiar with.

Benefits Work Environment:

This role is a home office based role. We use many chat tools to stay connected to the team, along with emails, phone and periodic meetings via web meeting tools (Zoom and Zoho).

Your home office must be equipped with a reliable and fast internet connection, a laptop or desktop computer.

You will have a quiet environment, free from distractions, with a good desk/workspace.

Calls will be made through the CRM system but you do need a good headset.

Reports to:

Customer Success Manager

Compensation:

This is a full-time contract position (6-8 hours per day).

Timing:

Immediate

Please be sure to indicate similar experience you have had in the past.