Sales Support Engineer

Jobtailor; Franklin (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

S&C in Wisconsin is seeking an entry-level pre-sales engineer to support customers and the outside sales team, reviewing specifications and helping to shape the commercial strategy. You will leverage product knowledge to tailor solutions for specific applications.

Responsibilities include preparing quotes and sales orders, serving as a point of contact for customers, and participating in visits and process improvements. Travel may be required to meet client needs.

Qualifications

• 0-3 years supporting the application of medium- or low-voltage switchgear.
• Basic understanding of electromechanical products, mechanical concepts, and communications equipment/protocols.
• Ability to initiate engaging discussions with senior members of the group to identify project specific needs and articulate how S&C’s solutions address those issues.
• Skilled in conveying key concepts effectively and addressing objections collaboratively with supporting team members.
• Solid communication skills (written, verbal, listening and presentation), able to articulate basic technical concepts clearly and concisely to a diverse range of stakeholders.
• Sound organizational, planning and project management skills, coordinating internal and external resources and juggling key account demands.
• Rounded interpersonal skills to establish meaningful relationships and foster collaborative working relationships amongst diverse audiences.
• Self-motivated with the demonstrated ability to thrive in a fast-paced environment, including the ability to meet tight deadlines.
• Basic financial acumen and numerical ability with the ability to understand the details of sales proposals.
• Proficient computer skills, including experience using Oracle and Microsoft Office suite (Excel, Word, Outlook).
• Good working knowledge of CRM and other sales-related software, including Salesforce.com.
• The ability to travel as required.

Responsibilities

• Provide pre-sales technical support to customers and the outside sales team.
• Review customer specifications and assist in formulating the commercial strategy to best address customer needs.
• Act as a source of product knowledge for customers leveraging a comprehensive understanding of S&C's offerings and customization capabilities to tailor solutions to specific application requirements.
• Prepare key customer deliverables, including price estimates, quotations, and sales orders in collaboration with the outside sales team and other departments at S&C.
• Act as a key point of contact for customers, outside sales, and inside sales, responding to application, technical, and commercial queries with timely responses, escalating and connecting with other experts S&C when needed.
• Participate in customer visits, including plant tours, acceptance testing, and associated functions. Offer application expertise and answer questions, using information gathered from visits to ensure application proposals are accurate and correctly address the needs of the customer.
• Participate in process improvement activities, acting as a knowledge source and recommending solutions to improve processes in accordance with LPS principles.
• Understand and comply with all applicable Company policies and rules.
• Maintain regular and punctual attendance.
• Attend in-person or virtual meetings as requested or required.
• Communicate effectively and respectfully with others.
• Other responsibilities as assigned.

Skills

Pre-sales support

Product knowledge

Communication

Project management

CRM experience

Sales coordination

Stakeholder management

Team collaboration

Time management

Travel willingness

Tools

Oracle

Microsoft Office

Salesforce.com

Excel

Outlook

Word

Job description

Responsibilities

• Provide pre-sales technical support to customers and the outside sales team, including reviewing customer specifications and assisting in formulating the commercial strategy to best address customer needs.
• Act as a source of product knowledge for customers leveraging a comprehensive understanding of S&C's offerings and customization capabilities to tailor solutions to specific application requirements.
• Prepare key customer deliverables, including price estimates, quotations, and sales orders in collaboration with the outside sales team and other departments at S&C.
• Act as a key point of contact for customers, outside sales, and inside sales, responding to application, technical, and commercial queries with timely responses, escalating and connecting with other experts S&C when needed.
• Participate in customer visits, including plant tours, acceptance testing, and associated functions. Offer application expertise and answer questions, using information gathered from visits to ensure application proposals are accurate and correctly address the needs of the customer.
• Participate in process improvement activities, acting as a knowledge source and recommending solutions to improve processes in accordance with LPS principles.
• Understand and comply with all applicable Company policies and rules.
• Maintain regular and punctual attendance.
• Attend in-person or virtual meetings as requested or required.
• Communicate effectively and respectfully with others.
• Other responsibilities as assigned.

Requirements

• 0-3 years of demonstrated experience directly supporting the application of medium—or low-voltage switchgear, with direct customer interaction.
• Basic understanding of electromechanical products, mechanical concepts, and communications equipment/protocols.
• Ability to initiate engaging discussions with senior members of the group to identify project specific needs and articulate how S&C’s solutions address those issues.
• Skilled in conveying key concepts effectively and addressing objections collaboratively with supporting team members.
• Solid communication skills (written, verbal, listening and presentation), able to articulate basic technical concepts clearly and concisely to a diverse range of stakeholders.
• Sound organizational, planning and project management skills, coordinating internal and external resources and juggling key account demands.
• Rounded interpersonal skills to establish meaningful relationships and foster collaborative working relationships amongst diverse audiences.
• Self-motivated with the demonstrated ability to thrive in a fast-paced environment, including the ability to meet tight deadlines.
• Basic financial acumen and numerical ability with the ability to understand the details of sales proposals.
• Proficient computer skills, including experience using Oracle and Microsoft Office suite (Excel, Word, Outlook).
• Good working knowledge of CRM and other sales-related software, including Salesforce.com.
• The ability to travel as required.