Sales Support & Data Entry Associate

UFP Industries, Inc; Blanchester (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

UFP Industries, Inc. is seeking a Data Entry / Sales Support professional in Blanchester, OH to support account managers and customers via phone and email.

You’ll help grow sales by processing orders, gathering information, and delivering excellent service in a fast-paced environment. This role emphasizes strong communication, problem-solving, and proficient use of Microsoft Office, with opportunities to learn inside sales fundamentals and contribute to new product launches and customer

Qualifications

• High school diploma required.
• 0-2 years of experience preferred in customer service or sales support.
• Foundational understanding of sales and customer service concepts.
• Proficiency with Microsoft Office and general business software.
• Strong communication and interpersonal skills.

Responsibilities

• Build and maintain strong relationships with customers through frequent, proactive communication.
• Gather customer feedback and insights to ensure satisfaction and identify opportunities for growth.
• Handle routine customer questions and issues, escalating complex matters to appropriate team members.
• Proactively solicit sales orders from existing customers via phone.
• Support new customer development through phone and internet-based marketing efforts.
• Assist with lead qualification by assessing interest level, timelines, and customer needs.
• Execute market penetration strategies using web-based sales leads.
• Coordinate customer sample requests with plant operations.
• Communicate regularly with customers regarding brand updates, product information, brochures, and programs.
• Support new product launches by introducing customers to new and unfamiliar products.
• Partner with account managers to fulfill customer requests and resolve service concerns.
• Maintain positive, professional relationships with distributors.
• Collaborate with Product Managers to support and enhance sales programs.
• Attend trade shows, product introductions, and sales-related events as needed.
• Participate in ongoing product and sales training.
• Prepare reports, correspondence, and documentation to support sales activities.
• Perform other related duties as assigned.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Problem-solving

Education

High school diploma

Tools

Microsoft Office Suite

Job description

UFP Industries, Inc. is seeking a Data Entry / Sales Support professional in Blanchester, OH to support account managers and customers via phone and email.

You’ll help grow sales by processing orders, gathering information, and delivering excellent service in a fast-paced environment. This role emphasizes strong communication, problem-solving, and proficient use of Microsoft Office, with opportunities to learn inside sales fundamentals and contribute to new product launches and customer