Customer-Facing Data Entry & Sales Support

UFP Industries; Blanchester (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

UFP Industries is seeking a Data Entry / Sales Support professional in Ohio to help drive growth by connecting with customers, building relationships, and uncovering sales opportunities. The role emphasizes phone-based collaboration with account managers and customers to resolve issues and deliver excellent service.

The ideal candidate will enjoy communication, problem-solving, and learning the fundamentals of inside sales in a fast-paced environment.

Qualifications

• High school diploma required.
• 0–2 years of experience preferred, ideally in customer service, sales support, or a related role.
• Foundational understanding of sales and customer service concepts.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and general business software.

Responsibilities

• Build and maintain strong relationships with customers through frequent, proactive communication.
• Gather customer feedback and insights to ensure satisfaction and identify opportunities for growth.
• Handle routine customer questions and issues, escalating complex matters to appropriate team members.
• Proactively solicit sales orders from existing customers via phone.
• Support new customer development through phone and internet-based marketing efforts.
• Assist with lead qualification by assessing interest level, timelines, and customer needs.
• Execute market penetration strategies using web-based sales leads.
• Coordinate customer sample requests with plant operations.
• Communicate regularly with customers regarding brand updates, product information, brochures, and programs.
• Support new product launches by introducing customers to new and unfamiliar products.
• Partner with account managers to fulfill customer requests and resolve service concerns.
• Maintain positive, professional relationships with distributors.
• Collaborate with Product Managers to support and enhance sales programs.
• Attend trade shows, product introductions, and sales-related events as needed.
• Participate in ongoing product and sales training.
• Prepare reports, correspondence, and documentation to support sales activities.
• Perform other related duties as assigned

Skills

Customer communication

Microsoft Office

Data entry speed

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

Job description

UFP Industries is seeking a Data Entry / Sales Support professional in Ohio to help drive growth by connecting with customers, building relationships, and uncovering sales opportunities. The role emphasizes phone-based collaboration with account managers and customers to resolve issues and deliver excellent service.

The ideal candidate will enjoy communication, problem-solving, and learning the fundamentals of inside sales in a fast-paced environment.