Inside Sales Support & Data Entry Specialist

UFP Industries, Inc; Newnan (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

UFP Industries, Inc is seeking a Data Entry / Sales Support professional to connect with customers by phone, support account managers, and help drive growth through proactive outreach and issue resolution.

The role emphasizes strong communication, problem-solving, and the ability to learn inside sales fundamentals in a fast-paced environment, with opportunities to contribute to new sales initiatives and customer satisfaction.

Qualifications

• High school diploma required.
• 0–2 years of experience in customer service, sales support, or related role.
• Foundational understanding of sales and customer service concepts.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and general business software.

Responsibilities

• Build and maintain strong relationships with customers through proactive communication.
• Gather customer feedback and insights to identify opportunities for growth.
• Handle routine customer questions and issues, escalating complex matters as needed.
• Solicit sales orders from existing customers via phone.
• Support new customer development through phone and internet-based marketing.
• Assist with lead qualification by assessing interest level, timelines, and needs.
• Coordinate customer sample requests with plant operations.
• Communicate product information, brochures, and programs to customers.
• Collaborate with account managers to fulfill requests and resolve service concerns.
• Prepare reports and documentation to support sales activities.

Skills

Communication

Customer Service

Interpersonal Skills

Problem Solving

Sales Support

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

UFP Industries, Inc is seeking a Data Entry / Sales Support professional to connect with customers by phone, support account managers, and help drive growth through proactive outreach and issue resolution.

The role emphasizes strong communication, problem-solving, and the ability to learn inside sales fundamentals in a fast-paced environment, with opportunities to contribute to new sales initiatives and customer satisfaction.