Sales Support / Customer Service Representative

NEFCO; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

NEFCO is looking for a Sales Support / Customer Service Representative in Phoenix, Arizona. This role is responsible for managing customer issues, processing returns, and maintaining service standards. The ideal candidate will have 3–5 years of experience, preferably in construction supply sales. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are essential. Proficiency in Eclipse and Microsoft Office Suite is required. This non-exempt position is eligible for overtime.

Qualifications

• 3–5 years of work experience, preferably in construction supply sales.
• Demonstrate ability to perform work accurately with a sense of urgency.
• Maintain excellent attendance and punctuality.

Responsibilities

• Handle day-to-day customer issues like returns and missed deliveries.
• Establish relationships to ensure service levels exceed customer expectations.
• Process customer returns and credits efficiently.

Skills

Customer service skills

Excellent computer skills

Communication skills

Attention to detail

Ability to work in a fast-paced environment

Education

Degree preferred (industry experience may substitute)

Tools

Eclipse

Microsoft Office Suite

Job description

Job Summary

The Sales Support / Customer Service Representative will be primarily responsible for handling the day‑to‑day customer issues such as customer returns, missing product, missed deliveries, wrong material, and sales errors.

Job Duties

• Establish strong working relationships with employees and customers to ensure service levels exceed customer expectations.
• Resolve product or service problems by clarifying the customer complaint, determining the root of the problem, explaining the solution, expediting correction and following up.
• Process customer adjustment – create paperwork for customer returns and process credits.
• Dispatch drivers; obtain contact info and handle wrong addresses when drivers have a problem.
• Contact drivers for estimated time of arrival for customers.
• Handle return authorizations with vendors.
• Access daily delivery manifests.
• Maintain the hot list; communicate between appropriate departments.
• Make changes to redeliver for wrong addresses or reschedule a delivery.
• Manage missed deliveries – enter error reports and communicate to the branch that needs to redeliver it.

Qualifications

• Demonstrate strong ability to work in a fast‑paced, high‑pressure environment.
• Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Maintain excellent regular attendance and punctuality at work to ensure a high‑quality and timely response for customers.
• Perform work accurately and with a sense of urgency, integrity, and strict attention to detail.
• Degree preferred (though industry experience may be considered in lieu of a degree).
• 3–5 years of work experience (preferably in construction supply sales).
• This is a non‑exempt position, eligible for overtime.