Sales Support & Customer Experience Specialist

NEFCO; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

NEFCO is looking for a Sales Support / Customer Service Representative in Phoenix, Arizona. This role is responsible for managing customer issues, processing returns, and maintaining service standards. The ideal candidate will have 3–5 years of experience, preferably in construction supply sales. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are essential. Proficiency in Eclipse and Microsoft Office Suite is required. This non-exempt position is eligible for overtime.

Qualifications

• 3–5 years of work experience, preferably in construction supply sales.
• Demonstrate ability to perform work accurately with a sense of urgency.
• Maintain excellent attendance and punctuality.

Responsibilities

• Handle day-to-day customer issues like returns and missed deliveries.
• Establish relationships to ensure service levels exceed customer expectations.
• Process customer returns and credits efficiently.

Skills

Customer service skills

Excellent computer skills

Communication skills

Attention to detail

Ability to work in a fast-paced environment

Education

Degree preferred (industry experience may substitute)

Tools

Eclipse

Microsoft Office Suite

Job description

NEFCO is looking for a Sales Support / Customer Service Representative in Phoenix, Arizona. This role is responsible for managing customer issues, processing returns, and maintaining service standards. The ideal candidate will have 3–5 years of experience, preferably in construction supply sales. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are essential. Proficiency in Eclipse and Microsoft Office Suite is required. This non-exempt position is eligible for overtime.