Regional Sales Assistant/Customer Service Representative

Sika; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) with generous company match

Medical, Dental, and Vision Benefits

Paid Parental Leave

Life Insurance

Disability Insurance

Paid time off, paid holidays

Wellness/Fitness Reimbursements

Education Assistance

Professional Development Opportunities

Employee Referral Program

Job summary

A global leader in construction solutions is seeking a Regional Sales Assistant/Customer Service Representative in Phoenix, AZ. This role involves responding to customer inquiries, resolving issues, and maintaining customer records. Ideal candidates will have strong communication skills and prior customer service experience. Benefits include 401(k) with company match, health insurance, and professional development opportunities.

Qualifications

• Proven experience in customer service role, managing customer relations.
• Ability to work in a fast-paced environment with a high degree of accuracy.
• Strong problem-solving abilities required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Resolve customer complaints and issues efficiently.
• Process orders, billing customers, and assist with returns.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Customer service software

Job description

Regional Sales Assistant/Customer Service Representative

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Job Description

Sika is looking for an experienced Regional Sales Assistant/Customer Service Representative to join its growing team in AZ, ID, UT or WY for our Insulation business.

As a Regional Sales Assistant, you will be the first point of contact for our customers. Your primary responsibility is to ensure customer satisfaction by addressing their inquiries, resolving issues, and providing information about our products and services.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently and effectively.
• Provide generic information about products, services, and company policies.
• Maintain customer records by updating account information.
• Process orders, billing (invoicing) customers, and assist with returns and exchanges.
  • Order entry
  • Complaint entry
  • Assuring customers are billed in a timely manner
• Collaborate with other departments to ensure customer needs are met.
  • Production
  • Logistics
  • Accounts Receivable

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service role (including managing customer relations).
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities.
• Ability to work in a fast‑paced environment with a high degree of accuracy.
• Proficiency in using customer service software and tools.
• Strong organizational skills and attention to detail.

Additional Information

• 401(k) with generous company match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well‑being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal‑opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

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